BasePoint Increases Recovery Rates on Fraudulent Credit and Debit Card Transactions...
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BasePoint Increases Recovery Rates on Fraudulent Credit and Debit Card Transactions by Fifty Percent
Launches Recovery Optimization Program to Help Card Issuers Nearly
Double Their Current Recovery Rates
CARLSBAD, Calif.--(Business Wire)--BasePoint Analytics(TM), a leading provider of scientific fraud
and risk solutions, today announced the launch of its Recovery
Optimization Program for issuers. The program provides both credit and
debit card issuers with proven methods and techniques to increase the
amount they recover on fraudulent transactions. The program provides
issuers with strategic plans designed to increase their recovery rates
to as much as 50% of the initial claims of fraud, whereas current
industry average recovery rates are only up to 30%.
The Recovery Optimization Program was developed over the course of
three years by BasePoint's fraud experts. The service provides best
practices and tailored recommendations for achieving maximum results
in both the chargeback and fraud challenge, the two main areas of card
recovery.
The recovery services have been highly successful in pilots
providing immediate payback to issuers across the globe. Mary Ann
Miller, director of Risk Strategy for Lloyds TSB, advises, "At Lloyds
we are focused on customer centric security. We actively seek out the
most effective technology solutions and operational best practices to
improve our fraud detection results. We worked with BasePoint
Analytics to enhance our chargeback recovery process and achieved
millions of pounds in savings so far."
The program begins with a benchmarking process that helps to
identify and size opportunities based on comparisons to issuers with
best-in-class performance. Analysis of historic account and
transaction level data is used to determine the appropriate target
chargeback recovery rates given the issuer's constraints and business
objectives. Each issuer receives a comprehensive assessment which is
completed in accordance with a review of the latest association and
government regulations as well as an assessment of transactional
trends, which can skew recovery performance. When the issuer is
comfortable with the changes that are to take place, such as
increasing challenge rates, BasePoint will assist in the
implementation and measurement of the new processes.
Tim Grace, president and CEO of BasePoint Analytics stated, "We
are launching this program to help issuers identify immediate savings
without the necessity of implementing new software, hardware or
expensive system changes. The issuers can leverage our experience in
recovery optimization to save them millions of dollars this year, and
they can do this with relatively straightforward process changes and
new techniques."
By addressing the full spectrum of procedures, resources, systems,
productivity and measurements, issuers can maximize their recoveries
with the Recovery Optimization Program.
About BasePoint
BasePoint Analytics is a leading provider of predictive analytic
fraud and risk management solutions for global banks and the mortgage
industry. Using proprietary pattern-recognition technology, BasePoint
quickly identifies potentially fraudulent or high risk activity,
minimizing losses while accelerating the processing of non-risky
records. The company's fraud experts have deep, real-world domain
expertise and have successfully solved fraud and risk challenges for
many high profile lending institutions. BasePoint works with
industry-leading customers in mortgage origination, investment banking
and payment cards, including MasterCard Worldwide. BasePoint clients
achieve dramatic improvements in fraud and loss detection performance
using a predictive analytic approach rather than traditional methods.
BasePoint is headquartered in Carlsbad, California, and has a
strategic partnership with First American CoreLogic. For more
information, visit www.basepointanalytics.com or call 1-760-602-4971.
Note to Editors: BasePoint Analytics is a trademark of BasePoint
Analytics LLC. All other companies, brand names or products are
trademarks or registered trademarks of their respective companies.
BasePoint Analytics
Debra Rothrock, 760-602-4971 x125
drothrock@basepointanalytics.com
or
PowerMark
Gina Ray, 949-370-0941
gray@thepowermarkgroup.com
Copyright Business Wire 2008
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