Zebra Technologies Launches ZebraCare On-Site, Bringing Service Directly to the Customer

Zebra Technologies Launches ZebraCare On-Site, Bringing Service Directly to
the Customer
Program helps customer minimize printer downtime by providing on-site repairs

VERNON HILLS, Ill., Jan. 15 /PRNewswire-FirstCall/ -- Zebra Technologies
Corporation (Nasdaq: ZBRA), a global leader in specialty printing and
automatic identification solutions, has launched ZebraCare On-Site. This
nationwide program brings a Zebra-trained and -certified technician to a
customer's place of business to service their Zebra printers using genuine
Zebra parts. This repair option helps Zebra customers get their operations up
and running in less time.
Customers that take advantage of ZebraCare On-Site have their choice of
two different yearly service agreements:
-- ZebraCare On-Site Advantage - Next-Day Response: Service technician
arrives at the customer's location the next business day.
-- ZebraCare On-Site Advantage Plus - Same-Day Response: Service
technician arrives at the customer's location within four hours. This
service and response time is available in select nationwide locations.

Additionally, Zebra will work with individual customers to arrange custom
on-site response times.
"ZebraCare On-Site is another way we can support our customers throughout
the life cycle of their Zebra printers," said Scott Model, senior product
manager, Zebra Technologies. "Not only does it minimize downtime, but it also
provides our technicians with a better sense of how customers use our
printers. Ultimately this knowledge helps us more strategically address
service-related issues."
With one phone call, customers have immediate access to a dispatch
representative who will troubleshoot the issue. If the printer cannot be
repaired over the phone, a Zebra-trained and -certified technician will be
dispatched according to the level of service agreement chosen. Additionally,
ZebraCare On-Site service agreements include on-site preventative maintenance
checkups, which ensure that any unexpected downtime is kept at a minimum.
"This service gives our customers relief from removing a printer from
service and shipping it back to our repair center for repair," added Model.
"And, because customers pay annually, they can more easily budget their annual
maintenance expenses and safeguard against the cost of unexpected repairs."
Customers who buy a Zebra On-Site service agreement at the time they
purchase their Zebra printer will receive special "new product" pricing.
Otherwise, customers may purchase an On-Site service agreement at any time as
long as their printer is in good working order.
To purchase a ZebraCare On-Site service agreement, customers can contact
their Zebra authorized reseller, reach Zebra directly at http://www.zebra.com,
or call 1 (800) 423-0442.
About Zebra Technologies
Zebra Technologies Corporation helps companies identify, locate and track
assets, transactions and people with on-demand specialty digital printing and
automatic identification solutions in more than 100 countries around the
world. More than 90 percent of Fortune 500 companies use innovative and
reliable Zebra printers, supplies, RFID products and software to increase
productivity, improve quality, lower costs, and deliver better customer
service. Information about Zebra and Zebra-brand products can be found at
http://www.zebra.com.
CONTACT: Michelle Meek
+1 312 873 3424
michelle@outlookmarketingsrv.com

SOURCE Zebra Technologies Corporation

Michelle Meek, +1-312-873-3424, michelle@outlookmarketingsrv.com, for Zebra
Technologies Corporation