Vertex Outsourcing Secures Customer Service Outsourcing Deal With SouthStar Energy...

Vertex Outsourcing Secures Customer Service Outsourcing Deal With SouthStar
Energy in Atlanta, Georgia

LIVERPOOL, England, Jan. 15 /PRNewswire/ -- Vertex, a leading
international business process outsourcer, today announced the signing of a
10-year, large-scale contract with SouthStar Energy Services LLC (SouthStar)
in Atlanta, Georgia. SouthStar does business in Georgia as Georgia Natural
Gas (GNG).
The contract includes the provision of customer care, back office
administration, remittance processing, bill printing and outbound
correspondence for GNG's natural gas customers which number approximately
500,000.
The announcement follows an intensive 12-month selection process. More
than 20 suppliers originally expressed an interest in becoming an outsourced
service partner with SouthStar. Only three suppliers made it to the short
list.
"We are confident that Vertex will help us successfully achieve our
business goals and build on our reputation for superior service," said John
Jamieson, SouthStar's senior vice president of retail operations.
Commenting on the win, Richard Graham, chief executive officer of Vertex,
said, "We are delighted that SouthStar Energy Services has chosen Vertex to
deliver this large-scale contract. It validates our strategy to develop new
client partnerships based on our deep energy and customer management
experience in North America and the UK. We are looking forward to working in
partnership with SouthStar to deliver a powerful end-to-end solution that will
take customer service to a new level."
For more information about Vertex visit our website at
www.vertexoutsourcing.com
About Vertex
Vertex is a leading international provider of business process outsourcing
and technology services. As the UK's leading provider of innovative customer
management and back office solutions, we understand how important high
performance is to our clients. Operational and customer service excellence is
what our clients expect, and our solutions deliver measurable results --
that's why we are the partner of choice for some of the UK's leading brands in
the commercial, financial services, utility and public sectors. The company
has 8,000 employees across 3 continents -- the UK, North America and India,
and delivers global solutions and capabilities to a wide range of clients, 365
days a year.
Vertex is wholly owned by VTX Bidco Limited and backed by private
investors.
For more information, see www.vertex.co.uk
About SouthStar Energy Services
SouthStar Energy Services (http://www.southstarenergy.com) is a preeminent
retail natural gas marketing company operating in seven states. Based in
Atlanta, SouthStar is a joint venture between AGL Resources, Inc.
(http://www.aglr.com), and Piedmont Natural Gas Co.
(http://www.piedmontng.com)In addition to operating in Georgia as Georgia
Natural Gas, SouthStar also does business in Ohio as Ohio Natural Gas, in the
Carolinas as Piedmont Energy Company, in Florida as Florida Natural Gas, and
in other parts of the Southeastern United States as SouthStar Energy Services.
For more information, see www.southstarenergy.com or www.onlygng.com.
SOURCE Vertex Outsourcing

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