Sports Stars Recover Faster With Hydroworx and BlueFolder

BlueService Keeps Athletes In Play with Real-Time Service Management

COLORADO SPRINGS, Colo., Jan. 15 /PRNewswire/ -- BlueFolder, the leader in
Service Team Automation (STA) solutions, today announced sports star
heavyweight, Hydroworx, is using BlueService to meet the business needs of
significant customers.
NFL wide receiver Terrell Owens uses Hydroworx therapy pools as does
former Boston Marathon winner and current running coach Alberto Salazar. In
December 2004, Owens sprained his ankle and broke his fibula just weeks before
the Philadelphia Eagles were to play in the Super Bowl. He spent every day in
a Hydroworx therapy pool and was back on the field for the match-up against
the New England Patriots -- stating the pool was instrumental in his quick
recovery.
BlueService allows Hydroworx to keep its therapy pools running smoothly
for those who depend on them and give field service technicians, who spend
significant time on the road, faster data access for a more streamlined
workflow.
"The Web-based aspect of BlueService is key for us," said Michael McHugh,
senior vice president, Hydroworx. "We can now access information from any
location. We've limited needless calls back to the office to provide updates
to the tune of 80 percent."
BlueService tracks customer information, service requests and histories,
schedules and service contracts, and makes them all accessible by field
personnel. Locating service contracts now takes Hydroworx less than one minute
compared to more than 10 minutes before. This frees service and sales
representatives from searching for information and allows them to spend more
time with customers.
There is a strong customer relationship management (CRM) benefit derived
from BlueService. With BlueService, Hydroworx technicians have complete
customer service history at their fingertips. They know who is in the field
and available to service the customer in real-time.
Hydroworx takes full advantage of the mobile functionality of BlueService
as well. As schedules change, technicians automatically receive email and
text-message alerts on their phones.
"Our priority is to see customers and make sure they're happy," McHugh
said. "That attention to customers is how we've grown. The investment in
BlueService has been important for our service and our bottom line."
About BlueFolder
BlueFolder is the world's leading provider of Service Team Automation
(STA) Solutions. Its flagship offering, BlueService(TM), is a web-based and
fully managed application delivering a simple and accessible method for
businesses to manage their service teams and extended resources. Through the
power of BlueService, and with no need for software or hardware, companies of
all sizes are reaching an immediate return on investment by significantly
increasing efficiency and dramatically reducing operational costs. Named as a
finalist for Product of the Year by Small Business Technology Magazine,
BlueService is priced on a monthly basis and does not require an annual
commitment. For more information, visit BlueFolder's website at
http://www.BlueFolder.com or call 866.253.BLUE.
Contact: Alyson Moses
Edelman
(312) 297-7430
Alyson.Moses@edelman.com

SOURCE BlueFolder

Alyson Moses of Edelman, +1-312-297-7430, Alyson.Moses@edelman.com, for
BlueFolder