EnergyAustralia Implements Oracle(R) Utilities Network Management System to Help...

EnergyAustralia Implements Oracle(R) Utilities Network Management System to
Help Increase Customer Satisfaction, Reduce Duration of Outages
Australian Utility Gains Enterprise-Wide Visibility to Accelerate Outage
Identification and Resolution while Providing Customers with Timely Service
Updates

TAMPA, Fla., Jan. 22 /PRNewswire-FirstCall/ -- DistribuTECH -- Oracle
today announced that EnergyAustralia has implemented Oracle(R) Utilities
Network Management System as its outage management solution. The new system
allows EnergyAustralia to quickly identify, report on and resolve power
outages, while providing accurate restoration status updates to customers.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020718/ORCLLOGO)
EnergyAustralia is focused on enhancing responsiveness to more than 1.5
million customers throughout its 22,275 square kilometer electricity network
that includes Sydney, Newcastle and rural areas. Oracle Utilities outage
management solution enables the tracking of power outage information at the
individual customer level -- providing EnergyAustralia's customer service
representatives with enterprise-wide visibility into how an outage affects
each consumer. This visibility allows EnergyAustralia to immediately identify
power loss problem areas and communicate accurate outage and repair status
information to customers.
"For more than a century, EnergyAustralia has been committed to providing
the highest quality service to our business, public sector and residential
customers," said Lynton Jamieson, executive manager network customer
operations, EnergyAustralia. "Oracle Utilities outage management solution
helps us reduce power outage durations and provide superior responsiveness and
communications during times of greatest customer need."
The Oracle Utilities outage management solution is an integrated suite of
real-time operations technology applications that integrate existing Customer
Information Systems (CIS), geographic information systems (GIS) and other
network management systems. The application suite provides increased
visibility throughout EnergyAustralia's network, enabling the company to
better manage its transmission and distribution assets. Oracle Utilities
outage management solution also provides EnergyAustralia with the real-time
insight required to quickly make informed decisions regarding power outages
and related service issues.
EnergyAustralia uses up-to-date electricity network system information to
provide customers with detailed status information -- like estimated service
resolution times -- before crews arrive onsite. Visibility into the scope of
power transmission outages also enables EnergyAustralia to assign the
appropriate response resources to identified outage areas.
"EnergyAustralia is continually focused on raising its customer service
benchmarks and operational excellence, and Oracle is committed to partnering
with EnergyAustralia to support its goals," said Brett Roveda, vice president
and general manager, Oracle Utilities, APAC. "Our outage management system is
demonstrating value to EnergyAustralia by accelerating the resolution of
service issues and providing the visibility to optimize its infrastructure,
customer support and field response teams."
Providing Seamless Implementation
EnergyAustralia, in conjunction with Oracle, implemented Oracle Utilities
Network Management in June 2007. Prior to implementing the software,
EnergyAustralia executed a series of trials to benchmark the performance of
the system against the most savage of storms. During these trials,
EnergyAustralia users were able to handle more than 7,000 customer calls per
hour. The organization could automatically respond to an even greater number
of calls through recognition of each customer's related outage complaint and
provision of up-to-the-minute information on estimated restoration times.
About Oracle Utilities
Oracle Utilities delivers the proven software applications that help
utilities achieve competitive advantage, business performance excellence and a
lower total cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work and
asset management, mobile workforce management and meter data management
applications with the capabilities of Oracle's industry-leading enterprise
applications, business intelligence tools, middleware and database
technologies. Oracle Utilities enables its customers to adapt more nimbly to
market deregulation, meet ever-evolving customer demands, and deliver on
commitments to environmental conservation. For more information, visit
http://www.oracle.com/industries/utilities.
About Oracle
Oracle (Nasdaq: ORCL) is the world's largest enterprise software company.
For more information about Oracle, visit our Web site at
http://www.oracle.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective owners.
SOURCE Oracle Corporation

Caroline Yu of Oracle Corporation, +1-650-506-8920, Caroline.yu@oracle.com; or
Janice Hazen of O'Keeffe & Company, +1-770-938-4753, jhazen@okco.com, for
Oracle Corporation