Cross Country Automotive Services Launches Enhanced Version of Network Management...

Cross Country Automotive Services Launches Enhanced Version of Network
Management Site
Improved Online Portal Argosi.net Helps Company Manage Expansive Supplier
Network That Includes Over 30,000 Independent Service Providers Throughout
North America

MEDFORD, Mass., Jan. 22 /PRNewswire/ -- Cross Country Automotive Services
(Cross Country), a leading provider of vehicle and driver programs, including
its flagship roadside assistance service, announced today that it has launched
a new version of its online service provider portal. Beginning today, service
providers will experience a new version of Argosi.net, an online portal that
allows service providers to manage claims submission and performance results
related to delivery of service.
Argosi.net acts as a constantly evolving hub of information and
communication with Cross Country's network of 30,000 service providers,
capturing information through interactions with customers, using the company's
closed loop process, customer surveys, and contact center data. In addition
to a new look and feel, the new site also features enhanced reporting tools
including a performance dashboard.
"We are pleased to re-launch the Argosi.net site based upon significant
feedback from service providers. We value our relationship with the service
provider community and are constantly striving to provide an enhanced set of
tools that allows them to better manage their operations, while making it easy
to do work with Cross Country," said Steven Rubin, Vice President of Network
Services at Cross Country. "Argosi.net has proven to be a great resource for
our provider community while enabling delivery of the best customer service
possible."
This is the first in a series of upgrades to Argosi.net. In 2008 Cross
Country will unveil continued improvements including a redesign of the
prospective service provider application, improved account management and
profile tools. The most critical redesign will provide significant
improvements to the service provider purchase order management and invoice
submission process.
Since the company's founding in 1972, Cross Country has been recognized
for its ability to deliver solutions that create broad value for organizations
by increasing customer satisfaction and brand loyalty. Cross Country serves
the automotive, insurance and financial services markets with a client list
that includes GM, Nissan/Infiniti, Volvo and Liberty Mutual.
About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services
(www.crosscountry-auto.com) is a leading provider of integrated vehicle and
driver programs in North America. Over 1,800 Cross Country employees serve
more than 100 corporate clients and their more than 75 million customers each
year. Cross Country Automotive Services is a member of The Cross Country
Group, one of the largest privately-held providers of customer service
programs in North America.
SOURCE Cross Country Automotive Services

Kendra Boccelli for Cross Country Automotive Services, +1-617-645-3205