Transamerica Retirement Services Receives 17 ''Best in Class'' Ratings and Is Rated...

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Tue Jan 22, 2008 9:07am EST

Transamerica Retirement Services Receives 17 ''Best in Class'' Ratings and Is Rated as the ''Best Performer'' in Chatham Partners' 2007 Client Satisfaction Analysis

    Transamerica Exceeds the Proprietary Benchmark in 70 of the 73
    Individual Attributes and All 20 Overall Attributes, Including
                     "Overall Client Satisfaction"
LOS ANGELES--(Business Wire)--Capping a year highlighted by industry recognition of its
outstanding customer service, Transamerica Retirement Services
("Transamerica"), a marketing unit of Transamerica Financial Life
Insurance Company, today announced it has received a total of 17 "Best
in Class" ratings from the Chatham Partners' ("Chatham") December 2007
Client Satisfaction Analysis.

   Transamerica received a total of 17 "Best in Class" ratings,
including:

   --  Accuracy of processing employee contributions, distributions,
        and loans

   --  Overall satisfaction with employee transaction processing

   --  Timeliness of processing employee contributions,
        distributions, and loans

   --  Courteous and professional manner of SponsorConnect(SM)(1)
        personnel

   --  Timeliness of participant statements

   --  Accuracy of participant statements

   --  Overall satisfaction with participant statements

   --  Accessibility of account specialist team

   --  Courteous and professional manner of account specialist team

   --  Problem resolution skills of account specialist team

   --  Proactive approach of account specialist team

   --  Overall satisfaction with account specialist team

   --  Overall satisfaction with plan recordkeeper

   --  Courteous and professional manner of participant contact
        center representatives

   --  Timeliness of plan level reports

   --  Knowledge of Client Relationship Manager of the retirement
        industry

   --  Range of investment choices offered

   In addition, Transamerica was rated as the best performer among
all providers when compared to the benchmark for the following
attributes: Good Value for the Money, Treats Me as Important,
Investment Choices/Performance, Automated Voice Response System, Plan
Sponsor Web site, Participant Web site, Fees, Participant Services,
Participant Statements, Client Relationship Manager, and Processing
Employee Transactions.

   Questions were rated on a 7-point scale with "6" and "7"
representing the highest levels of satisfaction. A best in class
rating was received when at least 85 percent of the respondents
selected a "6" or "7" for a specific area. Transamerica received 11
best in class ratings in Chatham's 2006 analysis.

   "Transamerica's unwavering commitment to customer service is
evident in its year-over-year improvement in our client satisfaction
analysis," said Peter Starr, president of Chatham Partners. "Although
Transamerica had already established itself as a customer service
leader in the retirement industry, the findings of this year's
analysis demonstrate the company's dedication to always improving and
enhancing its offerings."

   Overall impressions of Transamerica exceeded Chatham's proprietary
benchmark in all 7 categories, including:

   --  Overall Satisfaction with Transamerica

   --  Would Recommend to Others

   --  Good Value for the Money(a)

   --  Easy to do Business With

   --  Treats Me as Important(a)

   --  Reputation as a Retirement Services Provider

   --  Committed to Technology

   For specific products and services, Transamerica outperformed
Chatham's proprietary benchmark in all 13 product and service areas,
including:

   --  Employee Education

   --  Investment Choices/Performance(a)

   --  Automated Voice Response System(a)

   --  Plan Sponsor Web site(a)

   --  Participant Web site(a)

   --  Fees(a)

   --  Plan Sponsor Services

   --  Participant Services(a)

   --  Participant Statements(a)

   --  Contact Center Reps

   --  Client Relationship Manager(a)

   --  Processing Employee Transactions(a)

   --  Personnel

   (a) Transamerica Retirement Services was best performer in all of
these categories.

   "Each year Transamerica renews its commitment to improving client
relationships by ensuring that we offer our clients the best products
and services available in the retirement plan market today," said Kent
Callahan, president and CEO of Transamerica Retirement Services.
"Through our tireless efforts, Transamerica has established itself as
a service leader for the industry. Chatham's analysis validates that
claim."

   Chatham's independent third-party research helps isolate
Transamerica's key strengths, weaknesses, and gaps in delivery of
client services, and benchmarks Transamerica's standing relative to
other small-market defined contribution providers. By identifying the
most important drivers of client satisfaction, Transamerica uses these
findings to help provide the best possible retirement planning
solutions for its clients.

   About Chatham Partners

   Chatham Partners is a market research and consulting firm
specializing in assisting clients in maximizing the value of past,
current and future customer, and intermediary seller relationships
through customer satisfaction, win/loss and intermediary analysis. For
additional information please contact Peter Starr, president of
Chatham Partners, at (781) 314-0604 or visit www.chathamllc.com.

   About Transamerica Retirement Services

   Transamerica Retirement Services ("Transamerica"), a marketing
unit of Transamerica Financial Life Insurance Company, 4
Manhattanville Road, Purchase, New York 10577, and other of its
affiliates, designs customized retirement plan solutions to meet the
unique needs of small- to mid-sized businesses. Transamerica
Retirement Services ranked as the top plan provider(2) in a recent
PLANSPONSOR(R) Magazine Defined Contribution Survey and has more than
14,500(3) retirement plans totaling more than $14.1(3) billion in
assets. For more information about Transamerica, please refer to
www.TA-Retirement.com.

   (1) Sponsor support through SponsorConnectSM available during
regular business hours. Interactive voice response system and online
plan management available 24/7.

   (2) Transamerica Retirement Services received 39 "Best in Class"
cups for sponsor and participant services in PLANSPONSOR(R) Magazine's
annual Defined Contribution Survey of retirement plans. The 39 Best in
Class designations--21 in the micro (less than $5 million) and 18 in
the small ($5 million to $50 million) markets--rank Transamerica
Retirement Services number one for cup recipients among the 44
providers evaluated in the micro- and small-plan markets. The results
of the Defined Contribution Survey were announced in the November 2007
issue of PLANSPONSOR(R) Magazine. The survey polled nearly 5,500
clients of 48 defined contribution plan providers. "Best in Class"
cups are awarded to plan providers who score in the top quartile of a
specific category. See the November 2007 issue of PLANSPONSOR(R)
Magazine for complete results.

   (3) As of December 31, 2006.

   TRS 5260-1207

Transamerica Retirement Services
Vivian Doan, 415-222-9944
vivian.doan@edelman.com
Michael Altfest, 415-222-9944
michael.altfest@edelman.com

Copyright Business Wire 2008
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