R.H. Donnelley Extends Managed Services Agreement with Amdocs Through 2012

Amdocs will deliver software and services to unify and modernize directory
publishing operations across R.H. Donnelley; solutions to optimize customer
service and sales operations

CARY, N.C. and ST. LOUIS, Feb. 5 /PRNewswire-FirstCall/ -- R.H. Donnelley
Corporation (NYSE: RHD), one of the nation's leading Yellow Pages and online
local commercial search companies, and Amdocs (NYSE: DOX), the leading
provider of customer experience systems, today announced the extension of
their managed services agreement through 2012. Under the terms of the
agreement, Amdocs will continue to provide R.H. Donnelley with services such
as ongoing application support and maintenance, day-to-day data center
operations and testing automation. In addition, Amdocs will deliver systems
integration services to unify and modernize the directory publishing
operations systems for R.H. Donnelley's sales regions. This will help R.H.
Donnelley enhance sales, marketing, publishing and customer relationship
management capabilities across its operations.
"Amdocs has been a valuable partner for nearly 20 years, and we look
forward to continuing to work with them as we further optimize our operational
processes across R.H. Donnelley," said George Bednarz, senior vice president -
operations, R.H. Donnelley. "This agreement will help us improve service
effectiveness and process efficiencies both internally and externally.
Internally it will provide us with top-tier technology that will allow us to
enhance our reporting and production capabilities; externally it will allow us
to provide even better service to more than 600,000 advertisers who rely on
our Triple Play product solutions to reach ready-to-buy consumers."
Amdocs will unify directory publishing operations systems across R.H.
Donnelley's sales regions on the most advanced Amdocs A-CRM-based suite of
applications. This will allow R.H. Donnelley to empower its 1,900 marketing
consultants with a common advertiser view in all regions, consolidating
complete and timely advertiser information across offerings. Amdocs A-CRM is
an integrated, Web-based, customer-centric suite of business applications that
address the full advertiser lifecycle from sales campaign planning to customer
care across traditional print and emerging online offerings.
"Delivering a superior and intentional customer experience has emerged as
the best way to compete in today's converging digital market," said Charles
Born, vice president of corporate communications, Amdocs. "Amdocs has more
than 25 years of experience in delivering end-to-end solutions to address the
needs of directory publishers. We are in the unique position to help R.H.
Donnelley deliver the best possible experience to its advertisers and end
consumers, while reducing its total cost of ownership."
Additionally, the two companies were recently awarded the gold medal in
the "Best Use of Emerging Technology" category in the 2007 Brandon Hall
Excellence in Learning Awards for the deployment of the Amdocs Online
Performance Support (OPS), a central part of the Amdocs Smart Agent Desktop
solution, at R.H. Donnelley. Amdocs OPS is a business intelligence-driven
solution for workforce performance improvement and delivered as part of Amdocs
Consulting's Learning Services. By deploying Amdocs OPS, R.H. Donnelley is
able to provide its users with the business processes view needed to complete
tasks, thus enhancing service levels and driving higher customer satisfaction.
This industry recognition underscores the success of the strong partnership
between the two companies and how Amdocs has helped R.H. Donnelley deliver an
improved, customer experience.
Helping Local Businesses Reach More Consumers
R.H. Donnelley's interactive offerings are essential to its Triple
Play(TM) solution suite -- an integrated set of products and services that
efficiently and effectively extend the marketing reach of local businesses.
Spanning multiple media platforms -- print Yellow Pages directories,
DexKnows.com search site and the major search engines (e.g. Yahoo!(R) and
Google(R)) via the Company's Dex Search Marketing(R) tools -- Triple Play
delivers local businesses' advertisements to a wider set of ready-to-buy
consumers.
About R.H. Donnelley
R.H. Donnelley connects businesses and consumers through its portfolio of
print and interactive marketing solutions. Small- and medium-sized businesses
look to R.H. Donnelley's experienced team of marketing consultants to help
them grow their companies and drive sales leads. Consumers depend on the
company's reliable, trusted, local business content to deliver the most
relevant search results when they are seeking local goods and services. For
more information, visit www.rhd.com and www.DexKnows.com.
About Amdocs
Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated, innovative
and the intentional customer experience(TM) -- at every point of service.
Amdocs provides solutions that deliver customer experience excellence,
combining the software, service and expertise to help our customers execute
their strategies and achieve service, operational & financial excellence. A
global company with revenue of $2.84 billion in fiscal 2007, Amdocs has over
16,000 employees and serves customers in more than 50 countries around the
world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs' ability to grow in the business segments
it serves, adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete, potential loss
of a major customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the international
market. Amdocs may elect to update these forward-looking statements at some
point in the future, however the Company specifically disclaims any obligation
to do so. These and other risks are discussed at greater length in the
Company's filings with the Securities and Exchange Commission, including in
our Annual Report on Form 20-F for the fiscal year ended September 30, 2007,
filed on December 3, 2007.
SOURCE Amdocs

Garland Harwood of Weber Shandwick, +1-212-445-8373,
gharwood@webershandwick.com, for Amdocs; or Peter Larmey, of R.H. Donnelley,
+1-919-297-1521, peter.larmey@rhd.com