Wachovia Ranks No. 1 in Customer Satisfaction Survey for Seventh Straight Year

Wachovia Remains Steadfast in its Commitment to Customers

CHARLOTTE, N.C., Feb. 19 /PRNewswire-FirstCall/ -- Wachovia Bank is ranked
No. 1 for the seventh straight year in the American Customer Satisfaction
Index, a survey of consumer satisfaction conducted by the University of
Michigan Ross School of Business.
"I'm extremely proud of our employees in achieving this honor for seven
consecutive years," said Wachovia Chairman and CEO Ken Thompson. "Providing
excellent customer service is a hallmark of our company, and this award is
testament to our success. I want to take this opportunity to thank our
customers for choosing Wachovia."
In a report issued today by the ACSI, Wachovia scored five points higher
than its closest peer named in the study. Wachovia has achieved a 13-point
increase in its score since 2000.
"We are thrilled to once again be named No. 1 in customer satisfaction and
will continue our work in moving customers from satisfied to loyal," said
Andrea Bierce, Wachovia's director of Customer Experience & Loyalty. "To that
end, Wachovia remains steadfast in its commitment to improving the customer
experience and continues to pursue enhancements all across the company."
In addition to being ranked No. 1 by the ACSI, Wachovia has been
recognized by many independent organizations for providing exceptional
customer service across all areas of the company. A few of these accolades
include:
* FImetrix ranked the Corporate and Investment Bank No. 1 correspondent
bank for overall institutional client satisfaction. Wachovia also placed
first in this survey in 2006.
* Wachovia was ranked No. 1 in customer satisfaction in J.D. Power and
Associates 2007 Primary Mortgage Origination Study.
* Wachovia's online banking was ranked No. 1 in customer satisfaction for
the third year in a row by comScore, a global leader in measuring
digital trends.
* Wachovia Direct Access won Speech Technology magazine's first-ever
Speech Industry Implementation Award for excellence in using speech
technology to improve customer service.
* Wealth Management was named "High Net Worth Leader of the Year" by
Private Asset Management, an industry publication of Institutional
Investor. The award recognized Wachovia Wealth Management for "its
westward expansion and for creating a national platform with three
distinct channels to serve the affluent, high net worth and ultra high
net worth segments."

2007 ACSI scores are derived from telephone surveys with a random sampling
of Wachovia customers. Scores are based on a 100-point scale.
Founded in 1994, ACSI is one of the most highly regarded independent
measures of how satisfied U.S. customers are with the quality of consumer
goods and services. Each quarter, ACSI reports customer satisfaction scores
for different sectors of the economy.
Financial services and banks are included in the fourth quarter report.
The ACSI is produced through a partnership of the University of Michigan Ross
School of Business, the American Society for Quality and CFI Group, an
international consulting firm.
About Wachovia Corporation
Wachovia Corporation (NYSE: WB) is one of the nation's largest diversified
financial services companies, with assets of $782.9 billion and market
capitalization of $75.3 billion at December 31, 2007. Wachovia provides a
broad range of retail banking and brokerage, asset and wealth management, and
corporate and investment banking products and services to customers through
3,400 retail financial centers in 21 states from Connecticut to Florida and
west to Texas and California, and nationwide retail brokerage, mortgage
lending and auto finance businesses. Globally, clients are served in selected
corporate and institutional sectors and through more than 40 international
offices. Our retail brokerage operations under the Wachovia Securities brand
name manage more than $1.2 trillion in client assets through 17,900 registered
representatives in 1,500 offices nationwide. Online banking is available at
wachovia.com; online brokerage products and services at wachoviasec.com; and
investment products and services at evergreeninvestments.com.
SOURCE Wachovia Corporation

Kathleen Von Bergen of Wachovia Corporation, +1-704-383-0468,
kathleen.vonbergen@wachovia.com