Citi Appoints Teresa A. Dial CEO of Consumer Banking, North America
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Dial Also Named Global Head of Consumer Strategy
Industry Veteran Led Lloyds TSB UK Retail Banking Turnaround;
Credited with Wells Fargo Bank Success
NEW YORK--(Business Wire)--
Citi today announced that Teresa A. "Terri" Dial has been
appointed Chief Executive Officer of Citi Consumer Banking in North
America, reporting directly to Citi Chief Executive Officer Vikram
Pandit. In addition, Ms. Dial was named Global Head of Consumer
Strategy, and in that position she will direct the company's retail
banking strategy worldwide. Ms. Dial will be based at the company's
global headquarters in New York.
In her newly created role, Ms. Dial will oversee Citi's Consumer
Banking businesses in North America, including Citi's Retail Branch
Network, CitiFinancial, CitiMortgage and all other consumer businesses
with the exception of Citi Cards.
Ms. Dial has led two very successful consumer banking operations -
Wells Fargo Bank in the United States and Lloyds TSB UK Retail
Banking. She is widely known for achieving industry-leading financial
results by operating tightly managed businesses driven by pioneering
innovation.
"During her 35-year career, Terri has earned a reputation as one
of our industry's most dynamic and effective leaders," said Mr.
Pandit. "She has a record of great success in achieving impressive
bottom-line results, building customer loyalty and fostering a strong
employee culture. Her innovative work in new products, technology and
distribution strategies has driven consistent profitability and growth
for her organizations while setting new standards of excellence for
the banking industry."
Mr. Pandit added, "Our flagship Consumer Banking businesses have
very strong fundamentals, including the most powerful brand name in
our industry. Terri offers a unique combination of expertise and
experience to capitalize on those strengths and take the Citi consumer
franchise to new dimensions of growth. Our key priorities at Citi
today are to manage our capital for profitability, create a strong
base for future earnings growth, streamline our organization and build
a vibrant internal culture with the best talent and best customer
service. Terri will play a vital role in our achieving those
objectives."
Mr. Pandit also said that as Global Head of Consumer Strategy, Ms.
Dial will work collaboratively with the company's Regional Heads (Asia
Pacific, including Japan; Mexico and Latin America; Western Europe,
Middle East and Africa; and Central and Eastern European) to ensure
consistent application of worldwide standards and best practices in
marketing, customer service, innovation, decision analytics and
technology across all of Citi's Consumer Banking operations.
About Ms. Dial
Terri Dial, 58, was most recently Group Executive Director, UK
Retail Banking and a member of the board of directors at Lloyds TSB
Group plc. Considered one of the leading experts in retail banking,
Ms. Dial led Lloyds TSB UK Retail Banking to record customer
satisfaction, employee engagement and sales. Prior to Lloyds TSB, Ms.
Dial was President and Chief Executive Officer of Wells Fargo Bank, a
subsidiary of Wells Fargo & Co. During her nearly 30-year tenure, Ms.
Dial is credited with building Wells Fargo into one of the most
successful banks in the United States. Ms. Dial also has served in
various non-executive roles. Ms. Dial earned a Bachelor's degree in
Political Science from Northwestern University.
Citi, the leading global financial services company, has some 200
million customer accounts and does business in more than 100
countries, providing consumers, corporations, governments and
institutions with a broad range of financial products and services,
including consumer banking and credit, corporate and investment
banking, securities brokerage, and wealth management. Citi's major
brand names include Citibank, CitiFinancial, Primerica, Smith Barney,
Banamex, and Nikko. Additional information may be found at
www.citigroup.com or www.citi.com.
Citigroup Inc.
Media:
Shannon Bell, 212-793-6206
Michael Hanretta, 212-559-9466
Christina Pretto, 212-559-9560
or
Investors:
Scott Freidenrich, 212-559-2718
or
Fixed Income Investors:
Maurice Raichelson, 212-559-5091
Copyright Business Wire 2008
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