No time? No problem. Progressive Opens New State-of-the Art Claims Facility That...

No time? No problem. Progressive Opens New State-of-the Art Claims Facility That Makes It Easier Than Ever to Get Cars Fixed after Accidents

PHILADELPHIA--(Business Wire)--
Anyone who's ever been in a car accident knows that even a minor
fender bender can be a major hassle. But it doesn't have to be that
way thanks to a new Progressive concierge claims facility opening
today in Willow Grove.

Drivers who choose to use the free service can simply drop off
their damaged car at the concierge facility and be on their way in a
rental car in about 15 minutes. Progressive then handles the details
of the claims/repair process including finding a quality body shop
that can get to work on the car quickly.

Without the service, drivers can spend several days managing the
process on their own, including arranging for alternate
transportation, getting repair estimates, and keeping tabs on the
status of the repairs.

"Our concierge service is all about convenience," said Mike
Bilardo, manager of Progressive's Willow Grove service center. "It's
designed for busy people who simply don't have a lot of extra time to
spend on the claims and car repair process."

The optional concierge service is available at no charge to
Progressive customers and anyone involved in a claim with a
Progressive customer. The repairs are guaranteed by both Progressive
and the body shop for as long as the customer owns or leases the
vehicle.

Progressive began piloting the concierge claims service concept in
2000 and, in March 2002, opened what was then only its fourth test
site in nearby Huntingdon Valley. The new facility in Willow Grove
replaces the Huntingdon Valley site and becomes the company's 54th
concierge facility countrywide. In January of this year, Progressive
received a U.S. patent for its concierge claims method. And, the J.D.
Power and Associates 2007 Insurance Claims Study(SM) found the service
delivers repaired vehicles back to customers almost five days faster
than the industry average.

In addition to having a more customer friendly and aesthetically
pleasing design than the original facility, the new Willow Grove
concierge center is also much more accessible to Greater Philly
drivers, conveniently located at 2380 Maryland Road just off the
Pennsylvania turnpike and Route 611.

About Progressive

The Progressive Group of Insurance Companies, in business since
1937, is the country's third largest auto insurance group and largest
seller of motorcycle and personal watercraft policies based on
premiums written, and is a market leader in commercial auto insurance.

Progressive is committed to becoming consumers' #1 choice for auto
insurance by providing competitive rates and products that meet
drivers' needs throughout their lifetimes, superior online and
in-person customer service, and best-in-class, 24-hour claims service,
including its concierge level of claims service available at service
centers located in major metropolitan areas throughout the United
States.

Progressive companies offer consumers choices in how to shop for,
buy and manage their auto insurance policies. Progressive offers its
products, including personal and commercial auto, motorcycle, boat and
recreational vehicle insurance, through more than 30,000 independent
insurance agencies throughout the U.S. and online and by phone
directly from the Company. Private passenger auto products and prices
are different when purchased directly from Progressive or through
independent agencies. To find an agent or to get a quote, go to
www.progressive.com.

The Common Shares of The Progressive Corporation, the Mayfield
Village, Ohio-based holding company, are publicly traded at
(NYSE:PGR).

Progressive PR
Cristy Cote, 440-395-0135

Copyright Business Wire 2008