Riverside County Regional Medical Center Selects Surado CRM

Next-Generation Healthcare System Designed and Developed Using Surado CRM
Health

RIVERSIDE, Calif., March 31 /PRNewswire/ -- Surado Solutions, the emerging
innovator in Customer Relationship Management (CRM) solutions, today announced
that Riverside County Regional Medical Center (RCRMC) went live with Surado
CRM Health earlier this month replacing its current Indigent Managed Care
System as part of its Comprehensive Case Management system initiative.
The Medical Center is a 520,000 square-foot state-of-the-art tertiary care
and level II adult and pediatric facility, licensed for a total of 439 beds.
There are 364 licensed beds in the main acute-care hospital, and 77 licensed
beds in a separate psychiatric facility. RCRMC has 12 operating rooms, a
helipad located directly adjacent to the Trauma Center, and state-of-the-art
digital radiology services, including magnetic resonance imaging (MRI) and
computerized tomography (CT) and all single-bed rooms.
RCRMC needed a powerful, flexible, highly customizable and scalable
workflow-based system geared towards high growth and providing better customer
service. One goal was to standardize business processes through comprehensive
workflows and automated business rules to improve efficiency and provide a new
level of care throughout the Medical Center. RCRMC went through a rigorous
competitive bid process resulting in the selection and subsequent purchase of
a 300 User license of Surado CRM with various modules, including Surado
Integration Module, Surado Audit Trail and Surado Version Check.
Riverside County Regional Medical Center successfully completed an
Indigent Services System, named HealthCRM. Using Surado CRM as the foundation
for Indigent Services Business needs and working with Surado consultants,
hospital staff created business solutions for Eligibility, Claims, and
Financials. By leveraging Contact Management and features of Workflow within
the Surado Enterprise product, and the use of Microsoft Visual Studio, RCRMC
has been able to incorporate business practices into consistent business
processes. RCRMC information technology software engineers developed more
than 240 custom healthcare screens for various business functions, including
indigent Patient Registration, Scheduling, Eligibility Tracking, Claims
Adjudication and Processing and Provider Relations. Reporting and Analytics
using built-in reporting tools and integration with Business Objects' Crystal
Report Writer will provide managers and administrators with operational
reporting as well as key performance indicators. Complex business rules and
screen designs were accomplished using Surado CRM Custom Application Designer
(CAD), which is part of the Core Surado CRM system.
RCRMC's Chief Information Technology Officer, Edward Papp, is considering
expanding the use of the CRM solution into other areas of the hospital. "With
tightening economic constraints in public health, Surado provided an
affordable alternative to outdated and manual processes," said Papp.
"With Surado CRM Health, we are maximizing the impact of CRM technology to
improve organizational and productivity results in the healthcare setting by
integrating technology with clinical and operational workflow. For RCRMC,
Surado delivered a product where extensive rapid application development
features and automation work in concert to deliver a better user and patient
experience," said Sundip R. Doshi, CEO of Surado CRM.
About Riverside County Regional Medical Center
Riverside County Regional Medical Center (RCRMC) is located in the City of
Moreno Valley, centrally located and accessible for all areas of Riverside
County. A teaching hospital accredited by the Joint Commission for
Accreditation of Healthcare Organizations (JCAHO), RCRMC offers training
programs for nursing students, medical residents, and allied health
professionals attending Riverside Community College, Loma Linda University,
Western College of Health Services, and other facilities. For more
information about Riverside County Regional Medical Center, please visit
http://www.rcrmc.org.
About Surado CRM
Surado CRM is available for enterprises up to 5,000 concurrent users. In
addition to the core product, Surado offers more than 20 product options and
modules that further extend core CRM functionality. Surado Solutions, Inc.,
founded in 1995, is headquartered in Riverside, CA. With products in all 50
US states and over 64 countries worldwide, Surado provides a full spectrum of
products and services in Customer Relationship Management (CRM). For more
information about Surado's CRM products and services, visit
http://www.SuradoCRM.com.
Media Contact:
Marian Prigmore
(800) 478-7236

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SOURCE Surado Solutions, Inc.

Marian Prigmore of Surado Solutions, Inc., +1-800-478-7236