Openet Announces Two New Applications to Align Voice and Data Usage With Service Plans

DUBLIN, IRELAND, Mar 31 (MARKET WIRE) --
Openet, a provider of Transactional Intelligence solutions for the world's
largest and
most innovative service providers, today announces two new applications
supported
by its FusionWorks Product Suite(TM) . The new Spending Limits and
Credit Controls applications help service providers ensure a positive customer
experience and reduce the risk of unpaid bills by managing limits for voice and
data transactions.

Openet's Spending Limits solution is a direct result of the limitless
consumer
demand for converged voice and data services on mobile devices. As smartphones
dominate the market, new data content continues to become available and
consumers are initiating more mobile data transactions than ever before while
still utilizing voice services. To balance the desire for this content with the
reality of voice and data service plans and spending, Openet's Spending
Limits solution enables users to limit the data usage ceiling and set
thresholds based on time, amount or cost of usage.

The Spending Limits application enables access to a customer self-care
portal to
view and set limits across individual services, and allows customers to identify
current balances in terms of money, minutes or bundles. It also pushes
notifications of impending limits to customers and enforces cutoffs once the
desired ceiling is reached, while allowing continued access to emergency calls
and
services regardless of set limits. Additionally, when a ceiling is reached, the
user is redirected to a screen or voice prompt stating that the limit has been
reached and asking the user whether to end or continue the session -- all
without interrupting the transaction in progress.

The Credit Controls solution also adheres to pre-set voice and data
limits;however, it approaches the challenge from the service provider
perspective.Customer dissatisfaction can bring bad debt and negatively impact
the revenue
stream, and service providers need a fail-proof solution on hand in order to
mitigate this risk. Credit Controls enable real-time management of service
balances, with configured limits to control customer spending. Additionally, the
solution provides notification of impending service cutoffs with options to
temporarily override these limits, which are set based on users' credit
ratings and rate plans for the services to which they subscribe.

From a service provider perspective, both applications reduce churn, lower
customer complaints from "sticker shock" and reduce bad debt.

The Transactional Intelligence captured by Openet's FusionWorks Product
Suite
enables real-time management of spending limits and credit controls. The result
is
that when customers are approaching a limit, whether self-imposed or set by the
carrier, operators can offer additional service packages to be purchased in real
time to fill the customer's current need. This satisfies service providers'
requirements for revenue protection and also maximizes opportunities to
increase ARPU.

"By working closely with our Tier 1 customers to identify their needs and
engineering our solutions to maximize service provider revenue through the
use of Transactional Intelligence, Openet is enabling new services every day,"
said Mike Manzo, chief marketing officer of Openet. "The Spending Limits and
Credit Controls applications are the first in a series designed to meet consumer
demands, protect service provider revenues and support the innovation of
next-gen services."

About Openet

Openet is a leading worldwide provider of event processing and transaction
management
solutions. The Transactional Intelligence of the company's solutions extracts
increased value from diverse service provider networks, enabling rapid
introduction
of new services and reliable, cost-effective management of existing services.
Openet is
focused on delivering best-in-class network edge solutions and specialized
engagement processes that create business value from network activity. A global
company,Openet's implementations include long-running engagements with the
world's
leading service providers such as British Telecom, Orange, AT&T and
VerizonWireless. For more information, visit www.openet.com.

Contacts:
Andrea Kavanagh
Openet
+353 1 629 6456
Email Contact

Megan Lane
SHIFT Communications
(617) 779-1854
Email Contact

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