Sutherland Wins ''Best Service & Transaction Process Improvement Project'' at the...

Sutherland Wins ''Best Service & Transaction Process Improvement Project'' at the Lean Six Sigma & Process Improvement Summit

ROCHESTER, New York--(Business Wire)--
Sutherland Global Services, a leading multi-national Business
Process Outsourcing (BPO) provider, received top honors at the 2008
Process Excellence Awards held by the International Quality &
Productivity Center (IQPC). Sutherland secured the top spot overcoming
stiff competition from some of the world's largest corporations in the
financial services, technology and energy industries. Sutherland won
first place in the "Best Service & Transaction Process Improvement
Project" category.

"Each year, we are delighted not only to receive such a large
number of high-quality entries into the Process Excellence Awards, but
also to salute the winners in the field and recognize those
that excel. We congratulate Sutherland Global Services," said Vanessa
Lovatt, Divisional Director, Lean Six Sigma & Process Improvement,
IQPC. Lovatt cited process innovation and the effective deployment of
technology in the Sutherland solution as the key elements of its award
winning project.

Sutherland's project showcased the process development and
productivity enhancements that it achieved through the implementation
of an extremely successful Six Sigma project on behalf of one of the
world's largest telecommunications companies. Sutherland leveraged the
Six Sigma quality framework to develop a decision tree-based support
methodology and to implement an automated knowledge management process
that ensured faster resolution of customer transactions and improved
its client's overall end-user customer experience.

The Process Excellence Awards were established to honor, recognize
and promote Six Sigma and Process Excellence projects that demonstrate
true best practices and to expand and increase the uptake of Six Sigma
and Process Excellence methodology globally. This year, the Lean Six
Sigma and Process Improvement summit was held at Disney's Contemporary
Resort and Convention Center, Orlando, FL with the theme "Unite
Process Improvement With Your Business Strategy: Using Innovation &
Advanced Lean Six Sigma To Achieve Crucial Business Goals" with Jack
Welch as the keynote speaker.

About Sutherland Global Services

Sutherland Global Services is a multinational IT Enabled and
Business Process Outsourcing (BPO) company, specializing in Integrated
BPO solutions across Customer Lifecycle and Back-Office Lifecycle
Management services. Having started operations in 1986 in Rochester,
New York, Sutherland now employs over 21,000 professionals offering
RightSourced(TM) seamlessly blended services from its 22 delivery
centers in India, the United States, Philippines, Canada, Eastern
Europe and Mexico. By integrating highly trained people with
state-of-the-art technology and proven business methodologies,
Sutherland collaborates with clients to help them excel in their
industry and maximize their customer lifetime value. For more
information, visit www.suth.com.

Sutherland Global Services,
Michele Sadwick, 585-586-5757 x6093
Vice President
michele_sadwick@suth.com

Copyright Business Wire 2008