SpeechCycle Rich Phone Applications Process 50 Million Automated Calls
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Leader in connected SaaS applications expands enterprise speech
into new markets
NEW YORK--(Business Wire)--
SpeechCycle Inc., the award-winning connected SaaS innovator for
the enterprise, has now automated more than 50 million natural
language contact center interactions using its Rich Phone Applications
(RPAs). SpeechCycle currently automates customer support calls four of
the top five cable service providers in the US and is expanding into
new markets.
"When many in the industry were still questioning whether or not
speech technology was even viable as a user interface for enterprise
applications, SpeechCycle was already automating one of the most
demanding customer service areas -- Triple Play technical support for
cable subscribers. Better yet, we deliver connected speech through our
highly scalable and flexible SaaS model," said Zor Gorelov,
SpeechCycle CEO.
Having already scaled the SpeechCycle rich phone application (RPA)
model for 'Triple Play' (voice/video/data) technical support,
SpeechCycle has now begun to expand into new industries that benefit
from connected speech applications that seamlessly integrate natural
language dialog systems with enterprise applications and transactional
business processes. SpeechCycle's connected speech applications are
helping a leading telecommunications service provider to enhance its
overall customer care experience.
"By providing a SaaS-based voice application development and
runtime environment that seamlessly connects with enterprise support,
billing, provisioning, diagnostics, web and CRM applications,
something we refer to as 'rich phone applications', we can offer
breakthrough value for existing and emerging new speech markets,"
Gorelov said.
About SpeechCycle's SaaS-Based Rich Phone Applications
SpeechCycle Rich Phone Applications (RPAs) integrate customizable
voice user interfaces with enterprise applications and web services to
deliver an immersive caller experience that is a generation beyond
traditional natural language dialog systems. RPAs represent the future
of enterprise and mass consumer speech applications, connecting web,
ERP, CRM, contact center, commerce and other transactional systems
with a highly scalable, on-demand SaaS environment that enables rapid
time-to-value for phone-based initiatives.
About SpeechCycle
Founded in 2001 and venture-funded, SpeechCycle services power
innovative voice-based applications for more than 50 enterprise
deployments across more than 35 contact centers in North America and
around the world. With hundreds of millions of minutes of phone-based
user interactions processed through the SpeechCycle service to date,
SpeechCycle is in the vanguard of a new generation of on-demand speech
innovators, delivering strategic customer value that speaks for
itself. For more information go to www.speechcycle.com
For More SpeechCycle Inc.
Chris McManus, 718 832 9154
chrism@narratepr.com
Copyright Business Wire 2008
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