Aspect Software PerformanceEdge Customer Wins 2008 SWPP Workforce Management Professional of the Year Award

CHELMSFORD, MA, Apr 10 (MARKET WIRE) --
The PerformanceEdge Group of Aspect Software, the world's largest company
solely focused on unified communications for the contact center, today announced
that its customer, Adelina Petrov, director of sales and operations analysis at
InternationalCruise & Excursions (ICE), has won the 2008 Workforce Management
Professional of the
Year Award from the Society of Workforce Planning Professionals (SWPP). Petrov
won
the award for successful workforce planning and the implementation of
PerformanceEdge(TM) workforce management capabilities.

The Workforce Management Professional of the Year Award recognizes a
workforce management professional who has shown outstanding leadership in
the industry. Petrov received the honor at the 2008 SWPP Annual Conference on
March
27, 2008 in Nashville, Tenn.

Petrov made it a top priority to educate the business and financial decision
makers
at ICE on the value of workforce management strategies and tools, detailing
how measuring and improving workforce metrics would translate into reduced
costs and increased revenue. Her efforts resulted in the implementation of
Aspect(R) eWorkforce Management(TM) with its Analyze II performance management
package, enabling the company to improve productivity and save $2.5 million in
the first year.

"PerformanceEdge has received several industry awards, yet it is an even
greater pleasure to see our customer praised by the industry for having
theforesight to recognize that a robust workforce management tool and a solid
performance optimization strategy are necessary to achieve higher revenue, lower
costs, and ultimately improve customer satisfaction," said Bob Kelly, vice
president, PerformanceEdge Group at Aspect Software. "Advanced forecasting,
scheduling as well as agent empowerment and performance management are critical
to
every contact center's optimization strategy. Adelina and the ICE contact center
demonstrate that this strategy works and results in improved business results
with an excellent return on investment."

About SWPP

The Society of Workforce Planning Professionals (SWPP) is an organization
devoted to
facilitating education and networking opportunities among workforce planners
across all industries. Membership in SWPP is available to all workforce planning
professionals and other interested parties from consulting and vendor
organizations. Both individual memberships and corporate membership options
are available, with full benefits and costs outlined on the organization's
website at www.swpp.org.

About PerformanceEdge

PerformanceEdge combines workforce management, recording and quality
management,
performance management, campaign management, and coaching and eLearning to
enable organizations to holistically respond to changing business conditions.
The
PerformanceEdge applications dynamically interoperate to help contact center
managers
consider everything and act immediately. Inbound, outbound and blended
contact centers can now more easily control costs, enhance service levels,
align performance with strategic goals, and extend those benefits into the
enterprise. For more information, visit www.performanceedgesuite.com.

About Aspect Software

Aspect Software, Inc. founded the contact center industry and is now the
world's largest company solely focused on unified communications for the
contact center. Our all-in-one, IT-ready solutions communications-enable
customer service,
collections and sales & telemarketing business processes for small and medium
enterprises as well as for two-thirds of the FORTUNE Global 100. For more
information, visit www.aspect.com.

Aspect, PerformanceEdge, eWorkforce Management and Aspect Software are
either
trademarks or registered trademarks of Aspect Software, Inc., in the United
States and/or other countries. The names of other companies and products
mentioned herein may be the trademarks of their respective owners.

Contact:
Jen Tatro
630 227 8191
Email Contact

Copyright 2008, Market Wire, All rights reserved.

-0-