VoIP Logic Announces Multi-System Knowledge Base for Self-Service VoIP Issue Resolution

Support Portal Empowers Partners and Customers to Access
Engineering Knowledge and Experience
WILLIAMSTOWN, Mass.--(Business Wire)--
VoIP Logic, (www.VoIPLogic.com), a leading VoIP Managed Services
and software provider, today announced the availability of its Support
Portal Knowledge Base. VoIP Logic's Knowledge Base will serve as an
invaluable, self-service resource for the company's customers and
partners by providing full transparency to the latest solutions and
scripts , addressing more than 500 hundred (and growing) engineering
issues on all VoIP Logic-supported systems, including NextPoint
(NexTone), Sylantro, Iperia, Acme, Talking SIP, as well as general
tools and tutorials for effective VoIP network management.

"Prompt response time and a strong sense of partnership with our
customers begin with sharing engineering knowledge. It is essential
that service providers have all resources at their disposal so that
they may ensure the best possible end-user experience," said VoIP
Logic Vice President, Engineering, Roberto Rojas. He continued, "VoIP
Logic not only takes great pride in simplifying VoIP rollouts for
carriers and service providers but we also continue to invest heavily
in personnel and systems that ensure our customers have access to
tools that enable prompt resolution of critical issues."

Technical service and support have clearly reached critical mass
in terms of their contributions to customer retention and
satisfaction. According to survey results released by the Service and
Support Professionals Association, respondents say a clear focus in
2008 will be the continued proliferation of online communities and
knowledge base(s).

About VoIP Logic

VoIP Logic is a leading global provider of VoIP managed services
and solutions. The company enables telecommunications service
providers worldwide to build and manage customized, flexible and
scalable IP telephony rollouts. With the addition of its award winning
Cortex(R) middleware system, VoIP Logic provides a comprehensive, and
fully neutral, set of on-demand solutions for service providers
looking to use VoIP technology. Founded in 2003, the company is
headquartered in Williamstown, MA, with hosting hubs in North America,
Europe and Asia-Pacific. Visit: www.voiplogic.com.

For VoIP Logic
JMR Worldwide
Mostafa Razzak, 646-442-3361
m.razzak@JMRWorldwide.com

Copyright Business Wire 2008