Cryobanks Clients Give the Company an "A" for Customer Service, Quality and Care

ALTAMONTE SPRINGS, FL, Apr 10 (MARKET WIRE) --
Cryobanks International, Inc. recently completed a survey of private cord
blood storage clients who enrolled in 2007 and the results show excellence in
customer care.

The survey was conducted in January with results compiled through March.
Thirty-four percent of Cryobanks' new customers responded to the survey. Clients
were asked a series of ten questions allowing them to rate the company's
client service and care experienced during the enrollment process.

Results provided interesting insight in a number of categories. Sixty-nine
percent
reported that they had compared the company to others and included price in
their
decision. However price was moderately important to thirty-six percent in
the decision to choose Cryobanks, with only eleven percent noting it was the
deciding factor.

Quality of service received from the company's Client Services team was
rated
next. Sixty-four percent rated the company as "Excellent" and thirty-three
percent rated it as "Good." One hundred percent reported that their Client
Services Representative was knowledgeable and able to answer all of their
questions. Overall service and experience scoring showed that eighty-nine
percent rated their overall experience as Good or Excellent. An impressive
ninety-four percent reported that they would store again with the company or
refer a friend or family member.

"Surveys are a great tool to find out how we rate with our customers. But
you
have to be willing to take the good with the bad," commented Robert Gravely,
COO. "This is an important decision for families to make. We want to provide
our clients the highest level of service and quality possible. Our service is
focused on education, compassion and sensitivity to our clients needs. I
believe these survey results show we're close to excellence. We have a great
team constantly working hard to improve," Gravely continued.

Cryobanks International provides both public cord blood donation and private
cord blood storage. It is the only cord blood donation bank offering its
services to interested mothers nationwide. Privately stored units are processed
using the same highly regulated standards as the donated units. Cryobanks is
one of the National Marrow Donor Program's network cord blood banks, is AABB
accredited, and uses FDA approved processing standards for Good Tissue Practices
(GTP) and Good Manufacturing Practices (GMP). Other private storage only cord
blood
banks are typically not regulated as donation banks are.

"Being a public donation bank our processing facility is top-notch meeting
the
highest processing standards and regulations in the industry. We process our
private storage units just like we process the donated units. Our quality
processing and excellent customer service are what make Cryobanks unique,"
added Gravely.

Gravely reported that Cryobanks will add a web-based survey to their website
soon so both private storage clients and donation mothers can contribute.
Families interested in Cryobanks storage services and prices can visit the
website at www.cryo-intl.com. Click on the blue Enroll Online button then
Privately Storing Cord Blood. Once there enrollment forms can be downloaded
and payment made right on the website. To speak with a Client Services
Representative you can call toll free 800-869-8608.

About Cryobanks:

Cryobanks International, Inc. located in Altamonte Springs, FL is a leader
in
the collection, processing, and banking of stem cells derived from the
umbilical cord. Cryobanks established the first and only nationwide cord blood
public donation bank. The stem cell rich units of cord blood (CB) are
processed and stored using the company's proprietary processing methods
andare stored for use in unrelated transplants. The company also provides
personal
storage programs. In recent years, cord blood transplants (CBTs) have become
widely recognized as a safe, effective, and in many ways a preferable
alternative to traditional bone marrow transplants (BMT). Cryobanks
International has processed over 16,000 cord blood units and currently
maintains an inventory of nearly 9,000 donated cord blood units available for
transplant to those in need worldwide. For more information about Cryobanks
International call 1-800-869-8608 or visit the website at www.cryo-intl.com.

Contact: Robert Gravely
Cryobanks International, Inc.
Tel - 407-834-8333
Fax - 407-834-3533
Email Contact
www.Cryo-Intl.com

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