KANA Rolls Out NetSuite OneWorld to Global Offices for End-to-End Business Management...

KANA Rolls Out NetSuite OneWorld to Global Offices for End-to-End Business
Management in One System
Replacing Legacy ERP Applications with Single System, Managing Quote to Order
to Revenue Recognition and Reporting

SAN MATEO, Calif., April 17 /PRNewswire-FirstCall/ -- NetSuite Inc.
(NYSE: N), a leading vendor of on-demand, integrated business software suites
that include Accounting / Enterprise Resource Planning (ERP), Customer
Relationship Management (CRM) and Ecommerce software for small and midsized
businesses and divisions of large companies, today announced that KANA
Software, Inc. (OTC Bulletin Board: KANA), a world leader in multi-channel
customer service, has switched its business operations platform to NetSuite's
integrated system, delivered as Software as a Service (SaaS). With the
NetSuite OneWorld approach, KANA's global operations are leveraging NetSuite's
integrated sales force automation and ERP suite -- enabling the company to
manage its end-to-end business processes from quote to order management to
revenue recognition, including VSOE, to financial reporting and analytics.
KANA needed an easily configurable system to meet the dynamic needs of its
business while maintaining data integrity. According to KANA, the roll-out to
NetSuite was on-time and on-budget, and much less expensive than other
alternatives. For more information about this please visit
http://www.netsuite.com/kana
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Before adopting NetSuite OneWorld, KANA strained under the weight of
disconnected sales force automation and back-office applications, and lacked
visibility across its business with unified reporting. KANA looked at a number
of competitive systems, but determined that NetSuite was the best fit for its
business. NetSuite offered a combination of business value and agility that
KANA felt would help drive additional efficiencies.
In NetSuite OneWorld, KANA embraced a fully-integrated, single-instance
SaaS solution for all its business operational needs, achieving worldwide
deployment in the U.S., Europe, and Asia. With over 200 NetSuite users already
implemented worldwide, KANA has streamlined processes and improved financial
visibility without adding to its operational overhead. For example, KANA used
NetSuite to consolidate its product catalog across the sales and financial
modules to create an integrated, efficient quote-to-order process.
Additionally, NetSuite's advanced revenue recognition capabilities have given
KANA the flexibility it needs to manage a VSOE-compliant business, and easily
enable the company to book European revenues in preferred countries and
currencies for reporting and tax purposes.
NetSuite's customization capabilities have allowed KANA to adapt the
application to its business while maintaining data integrity. With NetSuite,
KANA is able to respond to new requirements very quickly -- within
weeks -- and not the three-to-six months required with its previous on-premise
ERP system.
With NetSuite, KANA is realizing a rapid return on investment. By choosing
the NetSuite labor-saving SaaS model, KANA was able to redeploy its IT
resources to support its revenue-driving products and services.
"NetSuite gives us a unique combination of business value and operational
agility," said Jay Jones, Senior Vice President and Chief Administrative
Officer, KANA. "When we looked at NetSuite's ability to meet our business
requirements, along with its high configurability and low cost of ownership,
the choice was clear. Not only does NetSuite help us streamline and manage our
processes, but its low-maintenance SaaS delivery model lets us focus on
delivering infrastructure to support the development of our next generation of
customer service solutions."
About KANA
KANA is a world leader in multi-channel customer service. KANA's
integrated solutions allow companies to deliver consistent, managed service
across all channels, including email, chat, call centers and Web self-service,
so customers have the freedom to choose the service they want, how and when
they want it. KANA's clients report double-digit increases in customer
satisfaction, while reducing call volumes by an average of 20%. KANA's
award-winning solutions are proven in more than 600 companies worldwide,
including approximately half of the world's largest 100 companies. For more
information visit http://www.kana.com
About NetSuite
NetSuite Inc. is a leading vendor of on-demand, integrated business
management software suites for small and midsized businesses. NetSuite enables
companies to manage core business operations in a single system, which
includes Accounting / Enterprise Resource Planning (ERP), Customer
Relationship Management (CRM), and Ecommerce. NetSuite's patent-pending
"real-time dashboard" technology provides an easy-to-use view into up-to-date,
role-specific business information.
NOTE: NetSuite and the NetSuite logo are registered service-marks of
NetSuite, Inc. Other marks are the property of their respective owners.
SOURCE NetSuite Inc.

Mei Li of NetSuite Inc., +1-650-627-1063, meili@NetSuite.com