eGain to Host Online Seminar Featuring Leading Independent Analyst Firm and CRM Publication on the 2008 State of

MOUNTAIN VIEW, CA, Apr 17 (MARKET WIRE) --
eGain Communications Corporation (OTCBB: EGAN), a leading provider of
multichannel customer service and knowledge management software for in-house or
on-demand deployment, today announced that it will host an online seminar
featuring
Chip Gliedman, VP of CRM Research at Forrester, and Bob Fernekees, Publisher
at Destination CRM. The webinar is scheduled for Wednesday, April 23rd, from
11:00 am to noon Pacific Time and will focus on the "state of the industry" in
customerservice offered by leading North American businesses.

"Pressures from increased competition, smaller and narrower product
categories,
transparency of product and pricing information, and a general decline in
customer loyalty are forcing both business-to-business (B2B) and
business-to-consumer (B2C) organizations to maximize every customer interaction
and evaluate every aspect of the service delivery model," wrote Chip Gliedman,
VP of CRM Research of Forrester, in his report "The Forrester Wave(TM):
Customer Service Management, Q2 2007," dated May 2007.

However, when eGain assessed the state of today's customer service by
evaluating the choice, responsiveness, quality, consistency and capabilities
offered by 120 major North American businesses in this area, 60% of the
companies received a "poor"(1) or "below average" score in their Service
Quotient(TM), a holistic measure of customer service competence.

The webinar will provide details of the research findings as well as best
practices that companies can use to address customer service deficiencies
uncovered by
the study. Attendees will also receive a complete report of
findings.

Date and time of event
Wednesday, April 23rd, from 11:00 am to noon PST

How to register
To attend, fill out the registration form at:
http://www.destinationcrm.com/webevents/details.asp?eventid=283&src=eg3

About eGain

eGain (OTCBB: EGAN) is a leading provider of multichannel customer service
and
knowledge management software for in-house or on-demand SaaS deployment. For
more than a decade, the world's largest companies have relied on eGain to
transform their traditional call centers, help desks, and web customer service
operations into multichannel customer interaction hubs. Based on the Power of
One(TM), the concept of one unified platform for multichannel customer
interaction
and knowledge management, these hubs enable dramatically improved customer
experience, end-to-end service process efficiencies, increased sales, and
enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating
presencein 18 countries and serves more than 800 enterprise customers worldwide.
Tofind out more about eGain, visit www.eGain.com or call the company's offices:
800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).

(1) Service Quotient based on a scale of 0.0-10.0: Score < 2.5=Poor; Score >
_2.5 and < 5.0=Below average; Score > _5.0 and < 7.5 = Above average; Score >
_7.5
and < _10.0= Exceptional

eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of
therespective companies.

eGain media contact
Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com

Copyright 2008, Market Wire, All rights reserved.

-0-