Convergys Thought Leadership Speaker Series: Retail customer-centric model holds...

Convergys Thought Leadership Speaker Series: Retail customer-centric model holds key to future telecom operator success. Now what?

CINCINNATI--(Business Wire)--
At the Telco 2.0 Conference in London today, Convergys Corporation
(NYSE: CVG) shares its insights on competition in the telecom industry
and suggests that following the customer-centric lead of retailers is
the best way for telecom operators to succeed. Convergys is a global
leader in relationship management.

Speaking on "Beyond CRM: The Retail Distribution Challenge,"
Patrick Bossert, Telco and Media Industry Lead at Convergys, discusses
how telecom operators must evolve their business models and acquire
skills, process knowledge, and customer service technologies that
enable them to become better retail distribution channels for emerging
new media providers and content wholesalers.

To view a copy of either presentation please visit
http://www.convergys.com/company/news-events/events-webinars.php

To learn more about the Convergys speaker program and the
availability of Convergys speakers and their topics, contact the
speaker program director, Jeff Hazel, at +1 513 723 7153 or
jeff.hazel@convergys.com

To receive Convergys news releases by email, click on
http://www.convergys.com/news_email.html

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in
relationship management. We provide solutions that drive more value
from the relationships our clients have with their customers and
employees. Convergys turns these everyday interactions into a source
of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise,
operational excellence, and innovative technologies has delivered
process improvement and actionable business insight to clients that
now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune
Most Admired Company for seven consecutive years. We have
approximately 75,000 employees in 84 customer contact centers and
other facilities in the United States, Canada, Latin America, Europe,
the Middle East, and Asia, and our global headquarters in Cincinnati,
Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of
Convergys Corporation.)

Convergys Corporation
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
or
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com

Copyright Business Wire 2008