Farmers Insurance Circle of Dependability Shops to Use AutocheX for Customer Satisfaction Indexing

SAN DIEGO, CA, Apr 17 (MARKET WIRE) --
Mitchell International, a leading provider of performance management
solutions to the automotive insurance claims and collision repair industries,
today announced the launch of a customer satisfaction measurement program with
Farmers Insurance Exchange. AutocheX, Mitchell's voice-of-the-customer
performance
management unit, will implement and manage the program.

Specifically, AutocheX will measure customer satisfaction with the Farmers
claims
experience and the Circle of Dependability (COD) direct repair program. Under
the agreement, all COD repair facilities will participate in the program.
Both Farmers and COD shops will use the satisfaction data to identify and
capture improvement opportunities that will help them refine their customer
service processes and increase customer loyalty. The AutocheX solution
includes voice-to-voice customer contact, problem recognition and notification,
and detailed management reporting at multiple levels.

"Understanding our customers' experience with the collision repair process
is a
fundamental element in our approach to customer service," said Scott LeBlanc,
National Manager of the Circle of Dependability Program. "We're confident the
information from AutocheX will provide Farmers and our COD facility partners
with an excellent tool to help evaluate current service levels and increase both
customer satisfaction and customer loyalty."

Jason Bertellotti, Vice President of Mitchell Repair Solutions, commented
that, "We
are delighted to launch this high-value voice-of-the-customer program to help
Farmers and the
COD facilities deliver the very highest level of customer service to their
customers."

About Farmers Insurance

Farmers Group, Inc. is a wholly owned subsidiary of Zurich Financial
Services, an
insurance-based financial services provider with a global network of
subsidiaries and offices in North America and Europe as well as in Asia
Pacific, Latin America and other markets. Farmers(R) is the nation's
third-largest Personal Lines Property & Casualty insurance group. Property and
casualty products are underwritten and issued by the Farmers Exchanges and their
subsidiaries, which Farmers Group, Inc. manages but does not own.
Headquartered in Los Angeles and doing business in 41 states, the Farmers
insurers provide Homeowners, Auto, Business, Life insurance and financial
services to more than 10 million households. For more information about
Farmers, visit our Web site at www.farmers.com.

About AutocheX

AutocheX is a leading provider of comprehensive and impartial
voice-of-the-customer
measurement, analysis, and reporting for the auto physical damage claims
industry. Founded in 1989, AutocheX maintains an industry benchmarking
database of over two million completed customer satisfaction surveys and
conducts
more than 50,000 surveys each month for clients throughout the U.S. and
Canada. AutocheX is a fully integrated business unit of Mitchell International.

About Mitchell International, Inc.

Mitchell International is a leading provider of information and workflow
solutions
to the automotive insurance claims industry, serving carriers, collision repair
facilities, and other commercial participants in the physical damage and
auto-related medical claims processes. Mitchell facilitates millions of
electronic
transactions between more than 25,000 business partners each month to enhance
their productivity, profitability, and customer satisfaction levels. For more
information on Mitchell International, visit the Web site at www.mitchell.com.

Contacts:
Jennifer Forman
Sr. Director, Marketing
800-238-9111 x6585
Email Contact
or
Kam Hashim
Boston Communications
617-292-7316
Email Contact

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