Companies Utilize Variety of Metrics for Quality Measurements

CHAPEL HILL, N.C., April 17 /PRNewswire/ -- Performance scorecards and
cross-functional meetings are the most effective methods of communicating
quality organizational value to key internal stakeholders, according to
benchmark partners engaged by Best Practices, LLC.
By employing such metrics, senior managers can examine the ROI of key
business functions and actively communicate the results to vital stakeholders.
Thus, quality leaders can demonstrate organizational value in a manner
executives will appreciate and reward.
Best Practices, LLC's white paper Measuring and Communicating
Organizational Value for the Quality Function addresses how quality
organizations are traditionally reactive in nature, identify problems that
already have occurred and correct them.
Leading companies are looking to shift this paradigm by 1) integrating
quality control into the ongoing production process to catch problems as soon
as they occur and 2) refocusing the quality function on proactive
identification of potential problem areas. Benchmark partner companies are
taking a variety of approaches to systemize quality principles across the
quality organization and the value chain as a whole, such as developing
comprehensive scorecards for the quality function. Such scorecards contain a
variety of metrics for areas such as compliance, new product launch,
organizational development and production costs. These scorecards align the
quality organization's goals with the overall corporate strategy and/or
company mission statement, sending the message that success in the quality
arena directly impacts overall business success.
For more information on how we can work together to answer your pressing
quality business questions, visit http://www3.best-in-class.com/cr206.htm or
contact Cameron Tew at (919) 403-0251, ext. 246 or ctew@best-in-class.com.
ABOUT BEST PRACTICES, LLC
Best Practices, LLC is a research and consulting firm that conducts work
based on the principle that organizations can chart a course to superior
economic performance by studying the best business practices, operating
tactics and winning strategies of world-class companies. For more information,
call (919) 403-0251 or visit www.best-in-class.com.
SOURCE Best Practices, LLC

Kim Hardin of Best Practices, LLC, +1-919-767-9221, khardin@best-in-class.com