Moira Bailey Joins Adroit Consulting as Senior Consultant Strengthening Customer...

Moira Bailey Joins Adroit Consulting as Senior Consultant Strengthening Customer Support Operations Practice

CHICAGO--(Business Wire)--
Adroit Consulting, Inc., (www.adroitconsulting.com), an
operational consulting firm specializing in developing strategies,
implementing operational improvements and aligning business and
technology, today announced that Moira Bailey joined the firm as
Senior Consultant.

Bailey brings more than 25 years of customer service and support
expertise and technology implementation and support experience to the
firm. She will focus primarily on customer service operations, process
improvements and customer management engagements.

Before joining Adroit, Bailey worked for ShopperTrak where she was
responsible for the management of ShopperTrak systems (retail traffic
counters) in production; including day-to-day client management, issue
resolution, and client reporting. Her previous experience includes
three years at GBC as a Customer Care manager, nine years at Andersen
(formerly known as Arthur Andersen) in Chicago in varied roles
including Customer/Event Management Manager, Implementation/Technology
Support/Knowledge Management, Manager and Technology Support/World
Class Customer Service Initiative, Supervisor.

Bailey began her career supporting technology implementations with
technology companies including Siemens-Nixdorf Information Systems,
SHL, Inc., and Royal Business Machines.

Bailey is a certified project management professional (PMP), and
she earned an MBA in International Business from DePaul University and
a B.S. in Marketing from Northern Illinois University.

About Adroit Consulting

Adroit Consulting (www.adroitconsulting.com) is an operational
consulting firm, specializing in developing strategies, implementing
operational improvements and aligning business and technology. The
company's practice areas include operational strategy, sales
operations, customer support operations and business-IT alignment.
Adroit declares success when changes are effectively executed and
operational. For more information, visit www.adroitconsulting.com.

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Adroit Consulting Clients Include:
Abbott Laboratories General Binding Corp - GBC
(division of ACCO)
Badger Meter Globe Union
Bankers Life & Casualty Intermatic
Bekins Holding Corp. Lions Clubs International
Blue Cross Blue Shield The Manitowoc Company
Bosch Power Tools SourceMedia
Columbus McKinnon Sunstar Butler
DDN Pharmaceutical Logistics Synovate (division of Aegis Group,
plc)
Dearborn Capital Management Woodhead Industries (division of
Molex)
Elkay Manufacturing Yaskawa Electric Americas
Everpure (division of Pentair) Zebra Technologies
Focused Health Solutions
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Adroit Consulting, Inc.
Laura Field
lfield@adroitconsulting.com
312.961.5054

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