Xerox Extends Information Technology Services Contract with EDS

PLANO, Texas and NORWALK, Conn., April 17 /PRNewswire-FirstCall/ -- EDS
and Xerox Corporation announced today a $263 million agreement whereby EDS
will manage and support Xerox's end-user computing environment, deliver
internal Service Desk services, and provide mainframe services for an
additional five years. The extended and expanded agreement provides the scale
and flexibility for Xerox to stay ahead of technology advances and easily
respond to changing and evolving market needs worldwide.
"As long-time business partners, this next stage modernizes our
relationship," said John McDermott, CIO for Xerox. "EDS mirrors our global
reach and has extensive knowledge of our business, industry and IT in general
that helps reduce our overall IT spend and adds to our commitment to improving
agility, productivity and service with technology."
This new agreement includes governance processes to drive and support
ongoing innovation for both Xerox and EDS and a contract structure that allows
for services and technology to be enhanced or replaced over the life of the
contract as business needs change.
Under the terms of the agreement, EDS will continue to manage the Xerox
employee computing environment, which includes service desk and support for
computing devices and servers. Supporting more than 55,000 users in more than
20 countries, the agreement includes enterprise directory,
e-mail/mobile/collaboration, account administration, software distribution,
asset tracking and security services. EDS will also support users with a
single-point-of-contact service desk in 21 languages. In addition, EDS will
continue to provide mission-critical and reliable mainframe services, which
include hosting and operations management.
"Today's global economy requires product and services companies such as
Xerox to have near-real time ability to adapt and change to serve varying and
evolving needs worldwide," said Darl Davidson, vice president, U.S.
Manufacturing Industry, EDS. "As Xerox's business ally, we're beginning the
next chapter of our relationship to help the company launch the next phase in
its long and successful existence."
The new delivery model in this agreement expands the use of EDS' Best
Shore(R) capabilities through EDS Regional Support Centers worldwide with the
extension into Budapest, Hungary, and expansion of EDS' Mumbai, India center.
It is also based on the Information Technology Infrastructure Library
(ITIL(R)), a standard set of best practice approaches and procedures that
improve IT service delivery and helps organizations such as Xerox improve
productivity.
EDS Agility Alliance (http://www.eds.com/insights/alliances/agility/)
partner Microsoft (http://www.eds.com/insights/alliances/microsoft/) will
provide software and operating systems to Xerox as a part of this agreement.
The EDS Agility Alliance is a coalition of companies globally recognized for
their quality, products and value to clients. Its mission is to innovate,
develop and deliver the EDS Agile Enterprise Platform -- EDS' next-generation
global delivery system. Together, EDS and its Agility Alliance partners
collaborate to design, build and run a market-leading services platform and
develop technology-based services to deliver tangible client results. EDS
Agility Alliance partners include Cisco, EMC, Microsoft, Oracle, SAP, Sun
Microsystems and Xerox.
EDS has more than 30 years of experience in the manufacturing industry
(http://www.eds.com/industries/manufacturing/) with more than 20,000 employees
dedicated to serving this sector. With more than 220 manufacturing clients in
40-plus countries, EDS serves 75 of the top
100 manufacturing companies.
About Xerox Corporation
Xerox Corporation is a global technology and services enterprise that
helps businesses deploy smarter document management strategies and find better
ways to work. It offers an array of innovative document solutions, services
and systems -- including color and black-and-white printers, digital presses,
multifunction devices and digital copiers -- designed for offices and
production-printing environments. It also offers associated supplies, software
and support.
About EDS
EDS is a leading global technology services company delivering business
solutions to its clients. EDS founded the information technology outsourcing
industry more than 45 years ago. Today, EDS delivers a broad portfolio of
information technology and business process outsourcing services to clients in
the manufacturing, financial services, healthcare, communications, energy,
transportation, and consumer and retail industries and to governments around
the world. Learn more at eds.com.
The statements in this news release that are not historical statements,
including statements regarding the amount of new contract values, are
forward-looking statements within the meaning of the federal securities laws.
These statements are subject to numerous risks and uncertainties, many of
which are beyond EDS' control, which could cause actual results to differ
materially from such statements. For information concerning these risks and
uncertainties, see EDS' most recent Form 10-K. EDS disclaims any intention or
obligation to update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise.
CONTACT:
Travis Jacobsen Becky Dziedzic
EDS Xerox
972 797 8751 585 423 2623
travis.jacobsen@eds.com becky.dziedzic@xerox.com

SOURCE Electronic Data Systems Corporation

Travis Jacobsen of EDS, +1-972-797-8751, travis.jacobsen@eds.com; or Becky
Dziedzic of Xerox, +1-585-423-2623, becky.dziedzic@xerox.com