Citizens Communications Consolidates Billing Systems
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Achieves Major Triple-Play Milestone - 100,000 DISH Network
Customers
STAMFORD, Conn.--(Business Wire)--
Citizens Communications Company (NYSE:CZN) announced today that it
successfully completed the first of two billing system conversions
consolidating more than 465,000 customers into the Company's primary
billing platform. The primary Citizens billing system now supports
approximately 2 million access lines. This significant undertaking
enhances the billing and customer care capabilities for 64 markets and
included consolidation of plant, inventory and repair functions.
Citizens now has just two billing systems and the remaining system
conversion covering 400,000 access lines is scheduled for completion
later this year.
Commenting on the conversion, CEO Maggie Wilderotter said, "The
benefits of these conversions are very significant. In addition to
lowering the cost of operations through business process
standardization, there will be a meaningful positive effect on
customer service. Our customers will have a new simplified bill format
that is greatly improved over the previous version. The bill was
designed with customer input, has multiple color capability and
enhanced messaging. These information system consolidations also allow
our customer care representatives to be even more effective at selling
our products and delivering a great customer experience."
The Company also announced the sign up of its 100,000th DISH
Network Satellite TV(R) customer. The Company's partnership with DISH
Network provides several all-digital television packages ranging from
40 to 250 channels. These video packages are added to telephone and
broadband services sold and provided by Citizens. The customer
receives a discount for taking all three voice video and data services
and Citizens provides the customer service, billing and front line
support for these products.
"Reaching our 100,000th DISH customer in just three years is a
major milestone for Citizens. We have a solid partnership with DISH
Network and our customers who take all three services - the "Triple
Play" - have significantly lower churn than all other product offers,"
said Ms. Wilderotter.
About Citizens Communications
Citizens Communications Company (NYSE: CZN) operates under the
brand name of Frontier and offers telephone, television and Internet
services in 24 states. More information is available at www.czn.com
and www.frontieronline.com.
This press release contains forward-looking statements that are
made pursuant to the safe harbor provisions of The Private Securities
Litigation Reform Act of 1995. These statements are made on the basis
of management's views and assumptions regarding future events and
business performance. Words such as "believe," "anticipate," "expect,"
and similar expressions are intended to identify forward-looking
statements. Forward-looking statements (including oral
representations) involve risks and uncertainties that may cause actual
results to differ materially from any future results, performance or
achievements expressed or implied by such statements. These risks and
uncertainties are based on a number of factors, including but not
limited to: reductions in the number of our access lines and
high-speed internet subscribers; competition from cable, wireless and
other wireline carriers; greater than anticipated competition; general
and local economic, business, industry and employment conditions on
our revenues; our ability to successfully introduce new product
offerings, including bundled service packages; our ability to sell
enhanced and data services; ongoing changes in the regulation of the
communications industry; our ability to effectively manage our
operations, operating expenses and capital expenditures, to pay
dividends and to reduce or refinance our debt; adverse changes in the
ratings given to our debt securities by nationally accredited ratings
organizations; bankruptcies in the telecommunications industry, which
could result in potential bad debts; increased medical, retiree and
pension expenses and related funding requirements; changes in income
tax rates, tax laws, regulations or rulings, and/or federal or state
tax assessments; the effects of state regulatory cash management
policies on our ability to transfer cash among our subsidiaries and to
the parent company; and our ability to pay a $1.00 per common share
dividend annually, which may be affected by our cash flow from
operations, amount of capital expenditures, debt service requirements,
cash paid for income taxes (which will increase in the future) and our
liquidity. These and other uncertainties related to our business are
described in greater detail in our filings with the Securities and
Exchange Commission, including our reports on Forms 10-K and 10-Q and
the foregoing information should be read in conjunction with these
filings. We do not intend to update or revise these forward-looking
statements to reflect the occurrence of future events or
circumstances.
Citizens Communications
David Whitehouse, 203-614-5708
Senior Vice President & Treasurer
Copyright Business Wire 2008
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