Gomez Grows Global Peer Network of Web Experience Monitoring Desktop Computers to...

Gomez Grows Global Peer Network of Web Experience Monitoring Desktop Computers
to 40,000
The Gomez Peer Community is the Industry's Only Global Network for Website
Experience Load Testing and Performance Monitoring at the Last Mile, Capturing
the Attention of Newegg and other Cutting-edge Internet Brands

SAN FRANCISCO, April 22 /PRNewswire/ -- Web 2.0 Expo (booth #211) --
Gomez, Inc., a leader in web application experience management, today
announced that its Peer community, a global network of desktop computers used
to test and measure website performance at the "last mile," has grown to
40,000.
The Gomez Peer community is the industry's only global website monitoring
network comprised of real online users. These 40,000 desktops, belonging to
computer users in 154 countries, provide the most accurate data of an
end-user's online experience via different connection speeds, ISPs and
geographies. Gomez customers are leveraging its Peer community to help improve
the quality of the web experience they deliver to customers around the world,
however they connect to the Internet.
According to Forrester Research's March 2008 "The Business Impact Of
Customer Experience" report(1), "good customer experience correlates highly to
loyalty -- especially when it comes to consumers' plans for making additional
purchases."
Gomez's unique approach captures the 'noise' of real-world Internet
conditions, exposing localized web performance issues that impact the
customer's experience -- critical detail that data center testing alone may
not reveal. In doing so, it has enabled Gomez's customers like top-tier online
retailer Newegg.com to stay close to their customer base.
"As the second largest internet-only retailer in the US, Newegg.com's
business and brand are defined by the web experience we deliver to our
customers," said Bernard Luthi, vice president of merchandising, Newegg.com.
"Gomez's Last Mile Peer community gives us the opportunity to gain insight of
how our customers interface with our website based on their location, ISP and
connection speed revealing where we may need to make improvements. Monitoring
and adapting to our customers' needs is critical to delivering a consistently
great web experience."
Gomez's Peer community complements its network of 150 globally-located
Internet backbone testing nodes. Together they form the world's largest and
most distributed network for on-demand website performance testing and
monitoring. This network powers the Gomez(R) ExperienceFirst(SM) platform and
specifically, Gomez's Active Network(SM) XF and Active Last Mile(SM) XF
website monitoring services and its Reality Load(SM) XF on-demand external
load testing service.
"Real web users don't live inside data centers," said Jaime Ellertson, CEO
of Gomez, Inc. "Testing website performance from Internet backbones is a very
important and necessary element of ensuring quality web experiences -- but
testing at the Last Mile completes the picture. The real-world metrics
provided by the desktops in the Gomez Peer community help our customers to
better measure their customers' web experience, wherever they do business."
How the Gomez Peer application works
Distributed much like the SETI@Home project (which utilizes many computers
to crunch numbers in the search for extraterrestrial life), Gomez Peer desktop
computers are used to run tests that measure the speed, availability and
consistency of Gomez's customers' websites. Gomez Peers simply download a free
and secure application -- an intelligent agent that emulates the most popular
Internet browsers -- which executes these tests quietly in the background when
the peer machine is online. One hundred percent non-invasive, the application
cannot track the Peer's personal web usage nor collect any private data,
assuring the Peer's privacy.
How to become a Gomez Peer
Gomez is actively seeking to grow its Peer Community with a goal of more
than doubling its size by the end of 2008. Anyone interested in signing up,
and being compensated, for being a Gomez Peer, should visit:
http://peer.gomez.com/signup/
About Gomez
Gomez, Inc. is a leading on-demand infrastructure provider for web
application experience management solutions, helping businesses ensure quality
web experiences for their customers. More than 1,000 companies use Gomez(R)
ExperienceFirst(SM) services worldwide, including 14 of the top 20 most
visited websites. Gomez provides a comprehensive solution for managing the web
application experience from development through deployment and the entire
application life cycle, featuring visual, functional and load testing, actual
end-user and active website monitoring, competitive benchmarking, and more
than 40,000 data sources worldwide. For more information, please visit
www.gomez.com.
About Newegg
Newegg.com is the second-largest online-only retailer in the United
States, attracting more than 8.7 million registered users and earning
industry-leading customer service ratings. Founded in 2001, Newegg Inc.
attained approximately $1.9 billion in net sales in 2007. "Those who know" --
IT professionals, do-it-yourself computer enthusiasts, avid online gamers,
students, small-to-midsize businesses, resellers and consumers -- consider
newegg.com their top choice for computer and IT products and consumer
electronics. At its award-winning Web site, www.newegg.com shoppers can
compare a comprehensive selection of the latest high-tech products, view
detailed product descriptions, pictures, how to information and customers
reviews, and interact with other members of the technology and gaming
community. Newegg.com is headquartered in City of Industry, Calif. For more
information, visit www.newegg.com or e-mail public_relations@newegg.com.
Gomez(R) and Gomez.com(R) are registered service marks, and
ExperienceFirst(SM), Active Network(SM) XF, Active Last Mile(SM) XF and
Reality Load(SM) XF are service marks, of Gomez, Inc. All other trademarks and
service marks are the property of their respective owners.
(1) Forrester Research "The Business Impact Of Customer Experience," March
24, 2008 by Bruce Temkin, with Harley Manning, Olga Melnikova, Steven
Geller.

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SOURCE Gomez, Inc.

East Coast, Samantha McGarry of Gomez Inc., +1-781-778-2783,
smcgarry@gomez.com; West Coast, Frank Cioffi of MediaLink Group,
+1-415-893-1570, frankc@medialinkgroup.com, for Gomez, Inc.