Hearing Aid Provider Centralizes Help Desk through Kaseya IT Management Solution

Kaseya Allows Company to Prioritize, Track, Resolve and Report
Tickets from Consolidated Console
ST. HELIER, Jersey--(Business Wire)--
Kaseya--a global provider of information technology (IT)
automation software for IT solution providers and corporate IT
organizations --announced today that Beltone New England has
centralized its ticketing and help desk systems on Kaseya, giving the
leading hearing aid provider a single platform in which to prioritize,
track, resolve and report help desk issues. The Kaseya framework
integrates help desk and ticketing with proactive systems maintenance,
monitoring and remote access, allowing the company to quickly
identify, troubleshoot and report availability and performance issues
faced by a distributed and mobile workforce.

"All the information we need to quickly resolve issues is right
there in a single, consolidated management platform," said Mayur
Kirtani, director of IT, Beltone New England. "As a result, we're more
efficient with our time, and issues--regardless of if they are down
the hall or 300 miles away--are being resolved much faster and with a
much higher degree of accuracy."

A company founded on quality customer service, Beltone New England
requires its health care practitioners and audiologists to record all
sales in the company's Web-based point of sale application, giving
customers the peace of mind that their transactions are complete and
accurate without having to receive a bill in the mail or fill out
additional paperwork at a later date. The timeliness of reporting
sales also helps the company plan revenue projections and record
transactions in the appropriate accounting column. This reliance on
application availability puts the onus on the company's IT staff to
ensure the health of the workstations and mobile devices used by a
distributed sales force.

Kaseya's low-footprint agent is deployed on 150 workstations
spread over 50 offices in the Northeast U.S. and two virtualized
servers running the organization's mail, security and BlackBerry(R)
business systems. The Kaseya solution allows the IT staff to
proactively monitor, patch, secure and back up each system from a
consolidated management console, helping to streamline basic
administration and ensure consistency throughout the environment--both
proactive components to reducing help desk issues and heading off
concerns before they lead to availability or performance problems down
the road.

"Kaseya gives me all the information I need on one screen in which
it quickly resolve help desk issues, allowing me to organize my time
and IT resources more efficiently and more in line with business
priorities," Kirtani said. "Resolving issues faster and more
accurately reduces downtime, giving employees reliable access to our
most mission-critical piece of business software--the point of sale
application."

According to an audit conducted by Beltone New England, one hour
of downtime can cost the company $3,000 per hour per office in lost
sales or late-filed transactions. With 50 offices, application
availability is directly tied to whether the company meets or exceeds
its revenue goals. Now that the average help desk issue is resolved in
several minutes as opposed to up to 45 minutes previously, the IT
staff is able to ensure business continuity and enable a
financially-healthy organization.

"Having an effective method for end users to file reports and
track tickets is vital to providing quality support for any IT
organization," said Jim Alves, executive vice president of product
marketing, Kaseya. "This central repository and transparency makes it
possible to take a proactive approach to IT management, tying
monitoring, help desk, systems maintenance, inventory tracking, end
point security and backups together under a consolidated console."

For more information about Beltone New England and its use of
Kaseya please visit
www.kaseya.com/itprofessional/success_images/Beltone.CS.kaseya.pdf.

About Kaseya

Kaseya is a global provider of IT automation software for IT
Solution Providers and Public and Private Sector IT organizations.
Kaseya's IT Automation Framework allows IT Professionals to
proactively monitor, manage and maintain distributed IT infrastructure
remotely, easily and efficiently with one integrated Web based
platform. Kaseya's technology is licensed on over three million
machines worldwide. For a free 30 day trial of the Kaseya solution,
please visit http://www.kaseya.com/forms/download.php

For Kaseya
Amie DeCosta, 617-451-6102 x226
adecosta@blancandotus.com

Copyright Business Wire 2008