Nuance Expands Proactive Interactive Solutions Portfolio; Announces Strategic Partnership...

Nuance Expands Proactive Interactive Solutions Portfolio; Announces Strategic Partnership with MultiVision

Nuance to Deliver Proactive Customer Interaction Solutions for
Call Centers That Increase Customer Loyalty and Revenue While Reducing
Operational Costs
BOSTON--(Business Wire)--
Nuance Communications, Inc. (NASDAQ: NUAN), the world's leading
supplier of speech and imaging solutions, announced today a
partnership with MultiVision Communications Inc., further enhancing
Nuance's portfolio in customer care and ability to deliver proactive
customer interaction solutions. Through this OEM relationship, Nuance
will make MultiVision's MediaCenter(TM) software platform available to
customers worldwide. Headquartered in Toronto, Canada, MultiVision
develops proactive messaging and collaboration software.

Proactive customer interactions remain a relatively untapped
opportunity for businesses. Unlike the telemarketing or predictive
dialer calls of the past, the proactive customer interactions approach
is based on delivering content relevant and useful to a specific
customer. Taking a lesson from the web, companies can put the power of
choice into the hands of consumers, enabling them to "opt in" to
receive communications when and where they want it. This enables
businesses to significantly enhance relationships with their
customers, while reducing the cost of customer outreach, as well as
reducing the number of inbound calls to the call center.

Leveraging MultiVision's MediaCenter platform, Nuance will help
businesses to:

-- Increase customer satisfaction and loyalty: by delivering
account specific and meaningful information (e.g. welcome
calls, fraud alerts)

-- Reduce inbound call volumes: by proactively contacting
customers on matters they might otherwise place incoming calls
about (e.g. order confirmations, transaction status.)

-- Generate additional revenue: by sharing promotional offers and
payment reminders

"Nuance has historically been a leader in helping companies
automate incoming calls with speech-based solutions," said Lynda Kate
Smith, vice president and general manager of the Care Business Unit
for Nuance. "The addition of the MediaCenter platform to Nuance's
portfolio means businesses can now easily leverage Nuance's
capabilities for both inbound and outbound interactions with
customers. After considerable research, we found MultiVision's
MediaCenter solution to be the best designed and engineered proactive
customer interactions platform on the market."

The MediaCenter platform encompasses the complete outbound needs
of an enterprise including: proactive agentless customer interactions,
callbacks to customers caught in a busy inbound queue, and agent
assisted preview, power or predictive dialing that can be easily
deployed in a premise-based or hosted environment. Integrating with
any VXML-based IVR environment, MediaCenter provides additional
capabilities including:

-- Flexible development environment that eases the process of
campaign creation

-- Sophisticated reporting features that provide real-time
updates on campaign performance

-- Easy-to-use 'opt-in' capabilities that allow consumers to set
preferences on how and when they should be contacted (SMS,
email or voice, quiet times, alternative contacts)

-- Placing the power of contact into the hands of the people that
matter the most -- your customers!

"As a Nuance partner since 2002, we have enthusiastically adopted
Nuance's mission to help businesses better support, communicate with
and understand its customers," said Fred Gallagher, CEO, MultiVision.
"MultiVision is delighted to partner with an organization that is so
intent on creating the optimal customer interaction that provides
value to both the consumer and business alike."

"At Yankee Group, our research and customer interactions clearly
demonstrate the financial benefits of proactive communications," said
Ken Landoline, program manager, Customer-Centric Strategies at Yankee
Group. "Interactive voice notifications help companies better manage
customer transactions -- from collections to sales -- and help
consumers avoid lengthy phone interactions."

About MultiVision Communications, Inc.

MultiVision Communications Inc. is an advanced application
software company focused on the Proactive Contact, Collaboration and
Messaging marketplace. With customers in the United States, Europe,
Canada and the Caribbean, MultiVision has experienced rapid growth and
success since it's formation in 2002. Recognized as one of Canada's up
and coming technology companies, MultiVision is positioned for
exciting growth as the global marketing for intelligent dynamic
collaboration is under served with advanced applications and software
solutions. More information on MultiVision is available at the
company's web site at www.mvcinc.com.

About Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for
businesses and consumers around the world. Its technologies,
applications and services make the user experience more compelling by
transforming the way people interact with information and how they
create, share and use documents. Every day, millions of users and
thousands of businesses experience Nuance's proven applications and
professional services. For more information, please visit:
www.nuance.com.

Nuance and the Nuance logo are registered trademarks of Nuance
Communications, Inc. or its subsidiaries in the United States of
America and other countries. All other companies or product names are
the property of the respective owners.

The statements in this press release, relating to future plans or
future events or services, are forward-looking statements which are
subject to specific risks and uncertainties. These could involve
particular market trends, competition factors and other risks
described in the documents submitted to the US Securities and Exchange
Commission. The actual results, events and services may vary
significantly from the forecasts. The reader is warned not to rely on
these forward-looking statements without reservation, since these are
simply reflections of the current situation.

North America
Global Results Communications, Inc.
Deirdre Sena or Valerie Christopherson, 949-608-0276
nuance@globalresultspr.com

Copyright Business Wire 2008