CA Selected to Enable Service Providers to Expedite and Assure Delivery of New Services...

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Tue May 20, 2008 8:05am EDT

CA Selected to Enable Service Providers to Expedite and Assure Delivery of New Services Through TM Forum's Catalyst Program

     Managed Syndicated Services Project Delivers Common Industry
 Platform, Encourages Development of Next-Generation Service Provider
                              Ecosystems
NICE, France--(Business Wire)--
CA, Inc. (NASDAQ: CA) today announced it was selected by TM
Forum's Catalyst Program's Managed Syndicated Services Project to
offer integrated IT management software solutions that enable service
providers to proactively manage service quality. Service providers
worldwide are using CA's solutions for network fault, network
performance, application performance and service level management to
expedite and assure delivery of next generation services.

   As competition increases among service providers, including
traditional telecommunications carriers, cable operators, and Internet
Service Providers, the need to rapidly develop and deliver new
value-added services is paramount. By creating service delivery
ecosystems, or syndicates, carriers are accelerating time to market
for "Telco 2.0" services. Through support and demonstration of a
common industry framework and reference architecture, the Service
Delivery Framework (SDF) defined by members of the Catalyst program,
which include CA, Telefonica, Microsoft, Accenture, Netcracker,
Tribold, and Iptiva, is playing an active and important role in
assuring the successful delivery of these new services.

   "As we enter new markets and offer new services, we recognize that
we can accelerate our time to market if we don't build everything from
scratch," stated Sagrario Aleman, Telefonica's technological expert on
systems evolution and new channels. "The Catalyst program gives us a
useful set of guidelines to follow to create syndicated services,
helping us reduce service operations cost, mitigate risk and ensure
higher customer satisfaction. With service quality a key to customer
retention, this framework will be critical to the future of our
industry."

   "The Catalyst program is TM Forum's living lab. It enables service
providers, system integrators, and vendors to work together to solve
common, critical industry challenges," stated Kenneth A. Dilbeck, head
of the TM Forum Collaboration Program. "The program provides an
opportunity for multi-company, multi-national teams to work together
with emerging technologies and capabilities to solve some of the most
pressing operational and interoperability issues. CA's participation
is important as they bring many years of experience helping many
service providers worldwide manage their services and networks."

   CA's role in the Catalyst program is focused on helping service
providers assure service quality whether services are supported by
their own IT and network infrastructure or on-boarded from 3rd party
providers. The company's CA Network & Voice Management, CA Wily
Application Performance Management and CA Service Level Management
capability solutions help meet expected product and customer service
level agreements (SLAs) by monitoring the availability and performance
of all components on the service delivery path. Specifically, CA's
offerings help:

   --  Monitor, analyze, filter and report on events across all
        service components;

   --  Collect service performance-related data and events from all
        management systems, including from other service provider
        domains;

   --  Monitor and report overall service quality management metrics
        against committed service levels (on all services that are
        provided).

   "Market forces and competitive pressures are driving service
providers to innovate at a staggering pace. They must deliver new
services faster to a broadening array of customers, while being tasked
to leverage existing infrastructure," stated Norman Rice, vice
president and general manager of CA's Industry Programs. "Syndication
enables service providers to deliver on-demand services to customers
without having to own the infrastructure. As a result, syndicated
providers are agile and dynamic enough to make 'Telco 2.0' a reality."

   Throughout Management World, CA will participate in the Catalyst
showcase demonstrating the common framework for assuring delivery of
next generation services. CA will also participate in the following
sessions:

   --  Wednesday, May 21, 2:30-3:30 pm - Panel: SDF and the Lego
        World of Business: Creating New Value for Customers by
        Composing and Managing Islands of Services from Collaborative
        Providers

   --  Wednesday, May 21, 4:30-5:00pm - Session: Customer Centric
        SQM: Delivering a Successful Transaction Oriented Experience
        in a World of Services Available Everywhere

   CA's full portfolio of service management solutions for service
providers will be on display in the company's hospitality suite. To
schedule a demonstration, contact Elizabeth Marley at
elizabeth.marley@ca.com.

   About CA

   CA (NASDAQ: CA), one of the world's largest independent software
companies, provides software solutions to unify and simplify(TM) IT
management. With CA's Enterprise IT Management (EITM) vision and
expertise, organizations can more effectively govern, manage and
secure IT to optimize business performance and sustain competitive
advantage. Founded in 1976, CA serves customers in virtually every
country in the world. For more information, please visit www.ca.com.

   Copyright (C) 2008 CA. All Rights Reserved. All trademarks, trade
names, service marks, and logos referenced herein belong to their
respective companies.

CA, Inc.
Jessica Cassady, + 1-202-513-6306
jessica.cassady@ca.com
or
Martin Gwisdalla, +49 - 61 51 - 9 49 - 654
Martin.Gwisdalla@ca.com

Copyright Business Wire 2008
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