Alcatel-Lucent and Convergys to Provide Operators With a Pre-Integrated, Converged...

Alcatel-Lucent and Convergys to Provide Operators With a Pre-Integrated,
Converged Billing and Customer Care Solution
Alcatel-Lucent to integrate Convergys' Infinys components into its Converged
Business Support System (BSS) for both mobile and fixed line operators

PARIS, May 20 /PRNewswire/ -- At the Management World conference,
Alcatel-Lucent (Euronext Paris and NYSE: ALU) and Convergys (NYSE: CVG)
announced that they have signed a multi-year non-exclusive agreement that
integrates Convergys Infinys applications into Alcatel-Lucent's Business
Support System (BSS) solution. It includes a convergent billing solution
combining Convergys and Alcatel-Lucent's leading product portfolios in the
prepaid and postpaid segments, and Alcatel-Lucent's BSS integration services.
This agreement strengthens Alcatel-Lucent's BSS solution by incorporating
Convergys' Infinys applications. It extends Alcatel-Lucent's portfolio of
partners, providing pre-integrated solutions simplifying integration and
deployment. It helps Convergys extend the available market reach of Infinys
through Alcatel-Lucent's global presence.
"This partnership provides a key element of the converged BSS solution
addressing service provider needs to improve business operations, with a
single business software system that supports different payment methods,
different services, including voice, multi-media and blended lifestyle
services, along with the evolution to fixed mobile convergence," said
Jean-Pierre Gaillat, Alcatel-Lucent's Vice President of the global OSS/BSS and
Software Integration Professional Services Practice.
"Alcatel-Lucent's highly flexible rating and charging product capabilities
and open interfaces complement Convergys' applications for prepaid and
postpaid offers," said Joelle Gauthier, Alcatel-Lucent's Vice President
Convergent Payment Solutions.
"This reseller agreement breaks new ground for Convergys. By working with
Alcatel-Lucent we are extending our business model to enable more operators to
benefit from the fully convergent pre- and postpaid capabilities of the
combined solution, said Bob lento, President, Information Management at
Convergys. "It also allows us to extend our distribution reach into new
geographies and markets. We have been working closely with Alcatel-Lucent for
some time on this solution and are delighted with the progress we have jointly
achieved in terms of client interest and active proposals."
Through this agreement with Convergys, Alcatel-Lucent now offers a
complete, pre-integrated billing, rating and customer care solution that can
help reduce operating costs, improve the customer experience and increase
customer spend while helping to reduce churn. The converged solution leverages
the market-leading positions of Alcatel-Lucent and Convergys in bringing to
market innovative technologies in prepaid billing systems, rating and OSS/BSS
integration to provide a single, integrated solution.
Alcatel-Lucent will demonstrate this integrated solution at its booth
(#107) at the Management World Congress TM World, May 20 through 22.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship
management. We provide solutions that drive more value from the relationships
our clients have with their customers and employees. Convergys turns these
everyday interactions into a source of profit and strategic advantage for our
clients.
For 25 years, our unique combination of domain expertise, operational
excellence, and innovative technologies has delivered process improvement and
actionable business insight to clients that now span more than 70 countries
and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most
Admired Company for eight consecutive years. We have approximately 75,000
employees in 84 customer contact centers and other facilities in the United
States, Canada, Latin America, Europe, the Middle East, and Asia, and our
global headquarters in Cincinnati, Ohio. For more information, visit
http://www.convergys.com./
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that
enable service providers, enterprise and governments worldwide, to deliver
voice, data and video communication services to end-users. As a leader in
fixed, mobile and converged broadband networking, IP technologies,
applications and services, Alcatel-Lucent offers the end-to-end solutions that
enable compelling communications services for people at home, at work and on
the move. With operations in more than 130 countries, Alcatel-Lucent is a
local partner with global reach. The company has the most experienced global
services team in the industry, and one of the largest research, technology and
innovation organizations in the telecommunications industry. Alcatel-Lucent
achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France,
with executive offices located in Paris. For more information, visit Alcatel-
Lucent on the Internet: http://www.alcatel-lucent.com .
SOURCE Alcatel-Lucent

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