India's HDFC Bank Renews Contract with NCR to Manage 2,000 ATMs; Places Order for...

Tue May 27, 2008 1:00pm EDT

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India's HDFC Bank Renews Contract with NCR to Manage 2,000 ATMs; Places Order for 300 New ATMs

  Reiterates NCR's leadership in ATM Deployment and Managed Services
                               in India
DAYTON, Ohio--(Business Wire)--
NCR Corporation (NYSE: NCR) today announced the renewal of its
automated teller machine (ATM) Managed Services contract with HDFC
Bank, Ltd (NYSE: HDB), headquartered in Mumbai, India. The new
42-month deal taps NCR to oversee more than 2,000 NCR and non-NCR ATMs
for the bank and expands on a prior three-year Managed Services
contract. HDFC also has signed an additional order for 300 new ATMs.
This order is in line with HDFC Bank's expansion strategy in India.

   NCR's customized end-to-end Managed Services solution will help
HDFC Bank customers experience enhanced service and higher
availability of the bank's ATMs. The contract includes ATM monitoring
through incident management, cash management, first-line maintenance
and second-line maintenance.

   Rahul Bhagat, business head for Direct Banking Channels, HDFC
Bank, said, "Customer behavior conclusively demonstrates a significant
shift of transactions to the ATM, arguably positioning the ATM as the
channel with highest customer usage. In this context, ensuring a
globally competitive customer availability experience becomes
increasingly critical and HDFC Bank is very proud to have delivered
best-in-class standards in partnership with NCR."

   Pradeep Sen, NCR's managing director for India, said, "With
increased competition in the banking industry in India, banks are
focusing more on customer services and innovative solutions to
maintain their edge. The convenient ability of ATMs to reliably
dispense cash, combined with their role in building and maintaining
customer relationships, makes high network availability more
significant than ever for banks in India."

   Added Sen, "Running a large ATM network is complex and involves
varied disciplines to ensure the integration of hardware, software and
processing. A growing number of institutions look to NCR's expertise
to manage their complete end-to-end channel services, which involves
everything from site selection to cash replenishment, as well as
significant uptime demands. NCR has demonstrated its proven expertise
in this space across various banks in India and we are pleased that
HDFC Bank has recognized our efforts and renewed this relationship
with us."

   NCR's Managed Services portfolio includes end-to-end automatic and
electronic incident management using Gasper software management tools,
help desk services, second-line maintenance, first-line maintenance,
currency forecasting, cash replenishment, software distribution,
consumables supply and management, and network management.

   About HDFC Bank

   HDFC Bank was among the first to receive an "in principle"
approval from the Reserve Bank of India (RBI) to set up a bank in the
private sector, as part of the RBI's liberalization of the Indian
Banking Industry in 1994. The bank was incorporated in August 1994 in
the name of HDFC Bank Limited, with its registered office in Mumbai,
India. The Bank at present has over 754 branches spread over 327
cities across India. The Bank also has a network of over 1,900
networked ATMs across these cities. The Bank has made substantial
efforts and investments in acquiring the best technology available
internationally to build the infrastructure for a world-class bank.

   About NCR Corporation

   NCR Corporation (NYSE: NCR) is a global technology company leading
how the world connects, interacts and transacts with business. NCR's
assisted- and self-service solutions and comprehensive support
services address the needs of retail, financial, travel, healthcare,
hospitality, gaming and public sector organizations in more than 100
countries. NCR ( is headquartered in Dayton, Ohio.

   NCR is a trademark of NCR Corporation in the United States and
other countries.

NCR Corporation - U.S.
Lorraine Russell, 937-445-3784
NCR Corporation - India
Rakesh Aulaya, 91-22-66957500 / 9987011973

Copyright Business Wire 2008
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