LiveOps Wins 2008 IP Contact Center Telephony Pioneer Award From Customer Interaction...

LiveOps Wins 2008 IP Contact Center Telephony Pioneer Award From Customer
Interaction Solutions Magazine
Award Marks Multiple Honors for LiveOps On-Demand Call Center Platform

SANTA CLARA, Calif., June 19 /PRNewswire/ -- LiveOps, the virtual call
center company, today announced that Technology Marketing Corporation's (TMC)
Customer Interaction Solutions magazine has named the LiveOps On-Demand Call
Center Platform as a recipient of a 2008 IP Contact Center Technology Pioneer
Award. LiveOps is among the select group of winners recognized for creating a
groundbreaking, successful IP contact center product or service.
"We are proud to be recognized as a leader in call center technology by
one of the premier publications in the call center industry," said Maynard
Webb, CEO of LiveOps. "This accomplishment is a result of our continued
commitment to developing innovative call center technology that delivers
flexibility, agility and breakthrough call center results to our customers."
The LiveOps On-Demand Call Center Platform is a hosted IP telephony
platform that manages and deploys virtual call centers consisting of agents in
heterogeneous environments, including brick-and-mortar facilities, branch
offices, and home offices. LiveOps' leading-edge VoIP technology supports
callers and agents on both standard TDM networks and advanced IP networks, and
includes key applications such as performance-based routing, computer
telephony integration (CTI), predictive outbound dialing, workforce management
and IVR. With the LiveOps On-Demand Call Center Platform, customers can
leverage the advantages of enterprise-grade call center availability combined
with Internet scalability without having to invest in expensive on-premise
call center infrastructure.
"LiveOps has proven to our editorial team at Customer Interaction
Solutions that the LiveOps On-Demand Call Center Platform is a groundbreaking
IP contact center technology. It has been designed with the needs of the
contact center market in mind and the scalability and flexibility of IP behind
it," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of
Customer Interaction Solutions. "With technology as the key to the success of
any call center, it is my pleasure to recognize LiveOps for bringing advanced,
pioneering technologies to market while providing high quality and superior
applications."
The IP Contact Center Technology Pioneer Award winners will be highlighted
in the July, 2008 issue of Customer Interaction Solutions magazine. For more
information please visit http://www.tmcnet.com.
LiveOps On-Demand Call Center Platform and Applications was recently
recognized by Technology Marketing Corporation (TMC)'s Customer Interaction
Solutions(R) magazine as a recipient of a 2008 CRM Excellence Award. The
Ninth Annual CRM Excellence Award winners were chosen on the basis of their
product or service's ability to help extend and expand the customer
relationship to become all encompassing, covering the entire enterprise and
the entire lifetime of the customer. The CRM Excellence Award is based on hard
data: facts and numbers demonstrating the improvements that the winner's
product has made in a client's business.
The CRM Excellence Award winners for 2008 can be found in the May and June
issues of Customer Interaction Solutions magazine.
About LiveOps
LiveOps, the virtual call center company, frees businesses from the
complexity and constraints of traditional call center models. LiveOps
operates the world's largest virtual call center, providing the only complete
solution with on-demand applications, home agents and proven best practices
that deliver breakthrough results. LiveOps on-demand call center applications
instantly provide an enterprise-scale virtual call center infrastructure,
while its network of 20,000 experienced home agents provides unmatched
customer service. LiveOps' cost effective solutions provide greater
flexibility, quality, scalability and control than traditional call center
technology providers. LiveOps is headquartered in Santa Clara, California.
http://www.liveops.com
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the
voice of the call/contact center, CRM and teleservices industries. CIS
magazine has helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that have had
such a positive impact on the world economy to continue to thrive. Through a
combination of outstanding and cutting-edge original editorial, industry
voices, in-depth lab reviews and the recognition of the innovative leaders in
management and technology through our highly valued awards, Customer
Interaction Solutions strives to continue to be the publication that holds the
quality bar high for the industry. Please visit http://www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media
company helping our clients build communities in print, in-person and online.
TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified
Communications, and IMS Magazine. TMC is also the first publisher to test new
products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site,
is the leading source of news and articles for the communications and
technology industries. TMCnet is read by nearly one million US visitors
according to Quantcast and by two to three million unique visitors each month
worldwide, according to Webtrends. In addition, TMC produces INTERNET
TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications
Developer Conference.
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For more information about TMC, visit http://www.tmcnet.com.

SOURCE LiveOps

Joan Stone, +1-650-224-8733, joan@cxocommunication.com, for LiveOps