Transactel First Central American Company to Receive Award

The 2007 Latin American Contact Center Outsourcing Frost & Sullivan Award for
Competitive Strategy Leadership was received in recognition of a competitive
strategy that reflected a significant rise in market share

GUATEMALA CITY, June 19 /PRNewswire/ -- Guillermo Montano, CEO of
Transactel, received the 2007 Latin America Contact Center Outsourcing Frost &
Sullivan Award for Competitive Strategy Leadership from Ignacio Perrone, head
of the Telecommunications, Information Technology, and Communications team for
Latin America of Frost & Sullivan.
"This award was given in recognition of the outstanding growth experienced
by Transactel, as well as the market share it has managed to obtain in Latin
America," said Perrone.
The criteria used to grant the award included an analysis of the company's
growth percentage as well as successful alliances and acquisitions made to
increase its market share. Penetration into new markets and development of new
applications for existing products are also evaluated.
"It is an honor to be here tonight, for this is the first time the award
has been given to a Central American company. The growth and success achieved
were made possible by the efforts and high performance of our collaborators.
This is not my award, but that of all of us who make up Transactel," said
Montano, CEO of Transactel.
Transactel is presently the largest Central American BPO Corporation in
the region. With 12 years in business, six operations centers in the Central
America -- four in Guatemala, one in El Salvador, and a recently-opened one in
Panama -- Transactel provides employment opportunities to more than 2,000
collaborators, most of them university students aged 18 to 24.
During 2007, Transactel reported an outstanding 82% growth in revenues
compared to 2006, including a rise in its market share in Central America and
the Caribbean from 5.5% to 7.3%.
In the current year Transactel University was launched as a way to invest
in its employees. The university curriculum will include English language
skill training, leadership training, and soft skill training, among others.
One of the most important corporations in Central America and the
Caribbean within its field, Transactel has had a leading role in the
organization of the Contact Centers Commission in Guatemala, which aims at
devising a working scheme with better practices towards the growth of the
nation.
SOURCE Transactel

Ana Beatriz Flores, anabeatriz.flores@hillandnknowlton.com, for Transactel