ClickSoftware's Mid-Market Move Gathers Momentum With Global VARs, Customers

ClickSoftware's Comprehensive Field Service Management and Optimization
Software for Mid-Sized Companies Delivers Affordability, Fast Deployment

HOUSTON, July 10 /PRNewswire-FirstCall/ -- A bigger global sales channel,
more customers and a growing need for comprehensive field service
optimization software for mid-size service organizations are driving momentum
for ClickSoftware for Installation, Maintenance and Repair Services
(ClickIMRS), announced ClickSoftware Technologies Ltd. (Nasdaq: CKSW) today
at the Microsoft Worldwide Partner Conference. This momentum underscores
ClickSoftware's commitment to delivering automated decision support and
optimization technology that helps service organizations with anywhere from
20 to 500 mobile resources boost productivity, increase revenues and cut
costs.
ClickIMRS is the industry's first affordable, comprehensive field service
management and optimization software that can be deployed in less than 70
days. Previously, mid-sized companies with up to 500 field resources were
forced to choose between rudimentary manual/paper-based systems that often
led to scheduling problems and enterprise software they couldn't afford.
ClickIMRS bridges the gap, enabling these companies to increase jobs per day,
ensure on-time arrival, reduce time per job, minimize travel, respond to
emergencies more efficiently and strengthen customer relationships.
A growing list of authorized ClickSoftware channel partners, including
Diabsolut Inc., Aspective, Green Beacon and TSI have recognized the gap in
the market that ClickIMRS addresses and are selling and implementing this
solution. "The market is ripe for ClickIMRS as mid-sized companies have
struggled to increase their customers' satisfaction and loyalty while
sustaining growth and profitability," said Joe Diab, president and CEO of
Diabsolut. "ClickSoftware has broken new ground with software that deploys
quickly and easily, and fits within these companies' budgets."
Pre-configured for mid-sized companies
Because of the size of their service operations, large companies often
customize the integration of ClickSoftware's ServiceOptimization Suite with
their complex infrastructures, which can extend deployment time. ClickIMRS
deploys in 70 days because it comes pre-configured to help mid-sized
companies improve key performance indicators (KPIs) such as on-time arrivals
and reduced customer complaints. Essentially, ClickIMRS enables mid-size
service organizations to use best-in-class service optimization tools.
"The big advantage ClickIMRS has over other solutions is that it delivers
out-of-the-box automated scheduling that mid-sized companies have long
needed," said Steven Carr, president of TSI, ClickSoftware's newest reseller.
"Providing dispatchers with real-time information to make smart scheduling
decisions will help these companies deliver on their service promises to
customers."
Some of the key features of ClickIMRS include:

- pre-configured scheduling application with online and
optimization capabilities;
- online appointment booking optimization;
- street-level routing geographic information system (GIS)
solution;
- re-configured reporting based on most critical KPIs;
- business-oriented configuration so companies can tune the system
to their needs;
- expedited data import utilities to speed deployment;
- order management module that creates work orders from customer
calls and works with scheduling application to match a technician and
time to each customer call; and,
- standard integration plug-ins for leading CRM and enterprise
resource planning solutions.

"For more than 10 years, we've developed an expertise in selling and
deploying complex workforce optimization solutions for the enterprise. We
recognized, however, that to be successful in the huge mid-market sector we
needed a product and a go-to-market approach that could address the typical
attributes and acquisition/deployment habits of these companies: limited
budgets, small windows for deployment and a need for robust workforce
management software," said ClickSoftware COO Hannan Carmeli. "ClickIMRS fits
the need, and our channel go-to-market strategy proves attractive to
Customers and candidate partners alike. We are extremely encouraged by the
market response to this latest initiative."
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and
service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations get the
most out of their resources. With over 100 customers across a variety of
industries and geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned to deliver
superb business performance to any organization. The company is headquartered
in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific.
For more information about ClickSoftware, please call +1-781-272-5903 or
+1-888-438-3308, or visit http://www.clicksoftware.com.
This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933 and Section
21E of the Securities Exchange Act of 1934. These forward-looking statements
include, but are not limited to, those statements regarding future results of
operations, visibility into future periods, growth and rates of growth, and
expectations regarding future closing of contracts, receipt of orders,
recognition of revenues and deferred revenues. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected. Achievement of these results by ClickSoftware may be affected by
many factors, including, but not limited to, risks and uncertainties
regarding the general economic outlook, the length of or changes in
ClickSoftware's sales cycle, ClickSoftware's ability to close sales to
potential customers in a timely manner and maintain or strengthen
relationships with strategic partners, the timing of revenue recognition,
foreign currency exchange rate fluctuations, and ClickSoftware's ability to
maintain or increase its sales pipeline. The forward-looking statements
contained in this press release are subject to other risks and uncertainties,
including those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20F for the year ended December 31,
2007 and in subsequent filings with the Securities and Exchange Commission.
Clicksoftware is under no obligation to (and expressly disclaims any such
obligation to) update or alter its forward-looking statements whether as a
result of new information, future events or otherwise.
Visit ClickSoftware at booth #519

Contacts: Joanna Giannotti
ClickSoftware, Inc.
+1-781-272-5903 x2235
joanna.giannotti@clicksoftware.com

SOURCE ClickSoftware Technologies Ltd

Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,
joanna.giannotti@clicksoftware.com