Symphony Services Awarded ISO 20000 Certification

The First Product Engineering Services Company to Receive the
International Standard for IT Service Management
PALO ALTO, Calif. & BANGALORE, India--(Business Wire)--
Symphony Services, the global leader in product engineering
outsourcing services, today announced it has been certified as an ISO
20000 (Information Technology Infrastructure Library or ITIL)
compliant organization. With this certification, Symphony Services
becomes the only company in the Outsourced Product Development (OPD)
Services to be awarded both ISO 20000 and ISO 27001 Certification.
This extends Symphony Services' leadership in establishing world-class
processes for product support engagements and managing
mission-critical product engineering services for its clients.

This certification provides a top down framework to define the
features of service management processes that are essential for the
delivery of high quality end-to-end solutions to clients. The
certification covers aspects such as release management, security
management, change management, capacity management and financial
management. One of the key advantages of the certification is the
predictability of mission critical work such as managing Software as a
Service (SaaS) environments. The certification ensures IT
infrastructure performance and efficient management of multi-location
product engineering labs with clearly defined metrics. This helps
drive enhanced IT improvement with respect to cost, delivery,
availability, service quality and proactive infrastructure planning.

Speaking on the occasion, Mr. Amitava Roy, president of India
operations for Symphony Services, said "Receiving ISO 20000
certification is another milestone on our journey for delivery
excellence. Symphony is the software product development partner for
many of the world's leading software companies and this certification
is another step forward in strengthening our commitment to enabling
customer growth and scalability."

ISO 20000 provides a recognized,tried and tested management system
which allows a services organization to plan, manage, deliver,
monitor, report, review and improve its services. It not only looks at
operational aspects but also focuses on the business controls covering
associated risks, finances, resources and capabilities.

About ISO 20000

ISO 20000 is the international standard for IT Service management.
ISO 20000 comprises two distinct documents: a specification for a
service management system, and a code of practice. Together, these
form a top-down framework to define the features of service management
processes that are essential for the delivery of high quality
services. Some benefits of implementation of ISO 20000 include:
Alignment of information technology services and business strategy,
creation of formal framework for current service improvement projects,
competitive advantage with promotion of consistent and cost effective
services, reduction of risk and cost etc. For more information, please
visit http://20000.fwtk.org/

About Symphony Services

Symphony Services is a global provider of product engineering
outsourcing services dedicated to helping clients compress time to
market, achieve higher innovation yields and improve productivity to
increase the value from their R&D investments. From strategic and
operational consulting guidance to complete product lifecycle
capabilities, the company is distinguished by a singular focus on
product development and collaborative, end-to-end solutions. Symphony
brings domain expertise and deep commercial-grade software and
embedded real-time systems capabilities to its partnerships with
software vendors, software-enabled businesses and companies whose
products contain embedded software. Symphony Services is headquartered
in Palo Alto, CA, with offices in North America, India, Europe and
China. For more information, please visit www.symphonysv.com, e-mail
us at info@symphonysv.com or call Heather Dalloul, director, business
development at 1.650.935.9534.

Copyright (C) 2008 Symphony Service Corp. All Rights Reserved. All
other brand names, product names, or trademarks belong to their
respective holders.

U.S. Contact:
Version 2.0 Communications
Rob Halpin, 617-426-2222
rhalpin@v2comms.com
or
India Contacts:
Symphony Services
Sonal Singh, +91.80.30271772
sonal.singh@symphonysv.com
or
Genesis Burson-Marsteller
Tanuja Singh, +91.9341406777
tanuja.singh@bm.com

Copyright Business Wire 2008