City of Rockford, Ill. Automates Permitting, Licensing and Code Compliance with Software...

City of Rockford, Ill. Automates Permitting, Licensing and Code Compliance with Software from Infor Public Sector

Infor Hansen CDR Selected to Streamline Multiple Municipal
Departments and Integrate with Infor Hansen CRM to Enhance Citizen
Interaction
ATLANTA--(Business Wire)--
Infor Public Sector today announced the city of Rockford, Ill.,
population 150,115, has selected its community development and
regulation (CDR) software, Infor Hansen CDR, for Building Permits,
Code Enforcement, and Neighborhood Development and Planning. Used by
more than 100 municipalities nationwide, Infor Hansen CDR enables
governments and municipalities to increase operational efficiency,
cross-departmental communication and transparency, and citizen
satisfaction. The new software will be integrated with Infor Public
Sector's CRM software, used by Rockford since early 2007 to streamline
the process of addressing citizen issues.

Integral to Rockford's selection of Infor Hansen CDR was Infor
Public Sector's online access tool, Infor DynamicPORTAL(TM), which
fully integrates with the call-in and citizen service functionality of
the CRM solution. DynamicPORTAL provides contractors, developers, and
citizens around the clock Internet access to all aspects of the
licensing and permitting process. With this system, builders are able
to apply for permits, make payments, track progress and status of
permits and inspections, and reschedule inspections online, 24 hours a
day, 7 days a week. Rockford citizens can use the online portal to
input service requests and check the status of previously submitted
items.

"We received overwhelming support from local developers,
contractors and builders in favor of implementing the DynamicPORTAL
system, as our local business community wanted to increase the
efficiency of conducting business with City Hall," said Glenn
Trommels, director of IT for the City of Rockford. "Building on the
foundation of our successful CRM implementation, we chose to again
partner with Infor Public Sector to implement one of the most
functionally rich CDR solutions available. Infor's ability to
integrate the two solutions will enable us to track an issue from
citizen request to final disposition, which will create operational
efficiencies and allow us to provide enhanced customer service to our
citizens."

Previously, Rockford relied on a system using multiple
spreadsheets to enter and record data for permits, planning and code
enforcement. This system was labor intensive and vulnerable to human
error, and did not provide the necessary insight and visibility into
resource optimization. Additionally, contractor and citizen access to
city departments to check the status of projects or scheduled
inspection dates was restricted to regular week day office hours.
Infor Hansen CDR will streamline the process of permitting for
Rockford, which processed over 7300 permits in 2007.

"Governments at the state and local level require comprehensive,
integrated software solutions to help them manage day to day citizen
interaction and the challenges of an ever-growing infrastructure,"
said Bob Benstead, vice president, strategic planning, Infor Public
Sector. "Integrating Infor Hansen CDR with DynamicPORTAL and Infor
Public Sector's CRM software provides Rockford a 360-degree view of
every citizen interaction, greatly enhancing the city's ability to
respond to citizen concerns."

About the City of Rockford, Ill.

Rockford, IL, population 150,115 is known as the Forest City, and
prides itself with affordable homes on tree-lined streets in friendly
neighborhoods. Rockford is centrally located, with easy access to
major highways and one of the fastest growing airports in the country.
Rockford is the home of Illinois' largest music festival, "On the
Waterfront." For more information, visit http://www.rockfordil.gov.

About Infor Public Sector

Infor Public Sector delivers a comprehensive suite of integrated,
government-specific solutions that drive civic planning and
permitting, citizen relationships, asset and work management, utility
billing, and regulatory compliance monitoring to increase operational
efficiency, citizen satisfaction, government accountability, and
process transparency.

Infor Public Sector is transforming how governments provide
services to citizens. For more information, visit
www.infor.com/industries/publicsector/.

Keyword Tags:

building permits, cdr, code enforcement, community development,
community development and regulation software, crm, government, infor,
infor hansen cdr, infor public sector, public sector, rockford
illinois

For Infor
Wunderkind Public Relations
Dan Barnhardt, 404-601-3660 x 122
dbarnhardt@wunderkindpr.com
or
Infor Public Sector
Juli Rose, 916-921-0883 x 3511
juli.rose@infor.com

Copyright Business Wire 2008