TeleTech Names Carol Kline to CIO Post

ENGLEWOOD, CO, Jul 22 (MARKET WIRE) --
TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process outsourcing
(BPO) solutions, today announced that Carol Kline has joined TeleTech as
executive vice president and chief information officer (CIO).

Carol comes to TeleTech from EchoStar, where she served as executive vice
president of operations, providing oversight of DISH Network's customer
service centers and installation service networks. Prior to joining
EchoStar, Carol was the chief information officer and executive vice
president for America Online and senior vice president of worldwide
operations for Qwest Communications.

"Carol's extensive experience in information technology (IT) and
operations make her an excellent addition to our leadership team," said
Kenneth Tuchman, chairman and chief executive officer of TeleTech. "As
CIO, Carol will be responsible for driving our technology strategy and
operations, reflecting the continued strategic importance of IT at
TeleTech."

"TeleTech has built an innovative business on a sophisticated, IP-based
delivery architecture," said Carol Kline. "I am excited to work with the
leadership team to further enhance TeleTech's technology as a key
differentiator and to develop new, innovative technology tools that we can
offer our clients."

Carol holds a bachelor's degree in business administration from Ohio
Northern University in Ada, Ohio, and an MBA in marketing and business
policy from Case Western Reserve University in Cleveland.

ABOUT TELETECH

TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a 26-year
history of designing, implementing, and managing critical business
processes for Global 1000 companies to help them improve their customers'
experience, expand their strategic capabilities, and increase their
operating efficiencies. By delivering a high-quality customer experience
through the effective integration of customer-facing front-office
processes with internal back-office processes, we enable our clients to
better serve, grow, and retain their customer base. We use Six
Sigma-based quality methods continually to design, implement, and enhance
the business processes we deliver to our clients and we also apply this
methodology to our own internal operations. We have developed deep domain
expertise and support approximately 300 business process outsourcing
programs serving more than 100 global clients in the automotive,
communications and media, financial services, government, healthcare,
retail, technology and travel and leisure industries. Our integrated
global solutions are provided by 59,000 employees utilizing 38,400
workstations across 88 delivery centers in 18 countries.

Investor Contact:
Karen Breen
Investor Relations
303-397-8592

Media Contact:
KC Higgins
Media Relations
303-434-8163

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