Velaro's New Live Chat for NetSuite Expands CRM Functionality for Customer Service...

Velaro's New Live Chat for NetSuite Expands CRM Functionality for Customer
Service and Support
Powered by the NetSuite Business Operating System (NS-BOS), Live Chat
Integration with NetSuite Enables Real-Time Service and Support Processes

BALTIMORE, July 22 /PRNewswire/ -- Velaro, Inc., a leading provider of
live help for increasing sales, today announced the release of Live Chat for
NetSuite. This new version of the company's live chat software features tight
integration with the NetSuite on-demand business management suite and takes
full advantage of NetSuite's powerful ability to present a 360-degree view of
customer information by leveraging core functionality in CRM, ERP and
Ecommerce. Live Chat for NetSuite provides key benefits to businesses
including: real-time visibility to all customer data; accurate and error-free
documentation of customer support notes; and elimination of transferring data
from one application to another, thus saving time and money. For more
information about Live Chat for NetSuite from Velaro, visit
http://www.velaro.com/netsuite.
The integration of live chat and NetSuite was accomplished using the
NetSuite Business Operating System (NS-BOS), a rich set of development and
testing tools that enable ISVs to create new applications and whole vertical
solutions using NetSuite's core functionality across the complete business
process lifecycle. By building on and extending the core of NetSuite, NS-BOS
increases ISVs' speed-to-market; developers can focus on their unique
differentiation rather than spending time on core functionality that NetSuite
already provides.
A wide range of sales and customer service and support processes benefit
from Velaro's Live Chat for NetSuite with real-time lead and case creation
from chat sessions, as well as the automation of another significant customer
touch point. For example, Live Chat for NetSuite allows customers to search
for or create NetSuite leads and cases in real-time while being in a Velaro
live chat session. Upon completion of the chat, each transcript is
automatically attached and archived to the associated NetSuite records.
"Velaro's live chat integration is another great example of the power of
NS-BOS," said Mini Peiris, Vice President of Product Marketing at NetSuite.
"Thanks to the SuiteTalk Web Services layer of NS-BOS, Velaro has been able to
incorporate a valuable customer touch point within NetSuite, making it easy
for NetSuite users to tap into a sales and service channel that is growing in
popularity."
Live Chat for NetSuite Streamlines Sales Process for MindJet
MindJet, a valued customer to both Velaro and NetSuite, makes software to
help people visualize and use information. The company's flagship product,
MindManager, is used globally by 85 of the Fortune 100 companies and more than
50 percent of the Global 2000. MindJet's products center around the idea that
individuals and teams should be able to work smarter, think creatively, and
save time every day. With Live Chat for NetSuite from Velaro, MindJet no
longer has to run both NetSuite and Velaro's Desktop Application
independently.
"Velaro's NetSuite integration makes everyday tasks for my sales team
easier than ever, allowing for an increase in lead conversion numbers," said
Kollin Hutchison, Director of Customer Support, MindJet. "All critical
customer information is now associated with the appropriate record within
NetSuite and readily accessible by my entire staff."
"Velaro's new NetSuite integration eliminates unnecessary steps in sales
and service processes," said Alex Bloom, President of Velaro. "And instead of
having customer information stored in separate disparate systems, or having
online agents manually move critical information between systems, Velaro does
it for them. Building the integration with NetSuite was facilitated by the
flexibility and depth of the NS-BOS platform which allows Velaro to easily tap
into the core NetSuite sales and service objects."
About Velaro, Inc.
Velaro, Inc., founded in 2000, is a leader of online conversion
management. Velaro's unique Software as a Service solution converts website
visitors into customers. Velaro's product suite intelligently learns, engages
and reacts to customers. This makes Velaro a choice solution for leading B2B
and B2C companies. For more information please visit http://www.velaro.com
For more information about NetSuite Inc., please visit
http://www.netsuite.com.
NOTE: NetSuite and the NetSuite logo are registered service marks of
NetSuite Inc.
SOURCE Velaro, Inc.

Chad Ritchie of Velaro, Inc., 1-800-983-5276, ext. 741, chad@velaro.com