NJM Insurance Group Deploys Guidewire ClaimCenter

Leading New Jersey insurer uses Guidewire's industry-leading
claims system to play key role in its business transformation and
policyholder service enhancements
WEST TRENTON, N.J. & SAN MATEO, Calif.--(Business Wire)--
New Jersey Manufacturers Insurance Company (NJM), the largest
automobile and workers' compensation insurer in New Jersey, and
Guidewire Software(R), a leading global provider of solutions to
property casualty insurers, today announced that NJM has deployed
Guidewire ClaimCenter(R) as its new claims system. ClaimCenter is now
assisting NJM in adjusting claims for its personal and commercial auto
and homeowner's lines of business. NJM is currently extending
ClaimCenter to its workers' compensation line and improving claims
financials capabilities for all lines of business. NJM's annual
written premiums are approximately $1.5 billion; the carrier writes
auto, homeowners and workers' compensation insurance and has earned a
15 percent market share in the highly competitive New Jersey personal
auto insurance market.

Known for returning substantial dividends to policyholders every
year since 1918, NJM's "It's all about policyholders" philosophy has
driven its high levels of policyholder service, which have resulted in
an average 96.7% of NJM's personal auto policyholders opting to renew
their policies each year over the past five years.

NJM believes that excellence in claims is fundamental to
maintaining superior policyholder service. The carrier has undertaken
a multi-year, enterprise-wide re-engineering effort to continuously
enhance policyholder service by improving business processes in tandem
with a move to modern technology. As a key part of this effort, NJM
sought a new claims solution to support its current volume of 200,000
claims annually, while positioning it for the future. NJM selected
Guidewire ClaimCenter, a scalable and flexible Web-based claims
handling system. ClaimCenter was implemented and is in use by over 750
NJM insurance professionals today.

"The first place to make a positive impression in claims handling
is at the time of the loss report. ClaimCenter has enabled us to
significantly improve our First Notice of Loss (FNOL) service levels
and process," said Michael O'Neil, vice president, general claims, NJM
Insurance Group. "ClaimCenter's intuitive loss screens and automated
claim assignment functionality enables us to start adjusting the claim
immediately upon loss notification, improving our claims service
levels and saving us time and money. The latter ultimately gets
returned to our policyholders as dividends."

With ClaimCenter, NJM gains:

-- Real-time claim assignment during FNOL intake;

-- A "single source of truth" electronic claim file which
combines the information, automated workflows, and task
diaries that enable adjusters to focus on timely, service
sensitive, and cost effective claims processing;

-- Real-time management visibility into claim files and
operations, with automated exception escalation and claim
review flags;

-- Ability to provide an even higher level of claims service to
policyholders and claimants; and

-- Combined operational- and technological-flexibility to support
evolving business needs and growth.

"ClaimCenter is helping us minimize 'IT-resource leakage'," said
Michael Carey, vice president, information technology, NJM Insurance
Group. "With ClaimCenter, our IT professionals can focus on providing
the functionality enhancements our business users require instead of
merely maintaining our older, limited technology platforms. This is a
significant benefit for our policyholders and our business overall."

"We congratulate NJM Insurance Group, on their successful
ClaimCenter implementation," said John Raguin, chief executive
officer, Guidewire Software. "We look forward to working with them on
future project phases as they continue to transform their business
capabilities."

Guidewire ClaimCenter is a leading end-to-end claims system for
property/casualty insurance. ClaimCenter's flexible business rules
enable claims organizations to optimize and monitor the claim process.
Claims executives can define, enforce, and continually refine their
preferred claim handling practices. In addition, a modern technology
architecture, providing 100% web client, and web services interface
enable lower total cost of ownership in any environment.

About New Jersey Manufacturers Insurance Group

New Jersey Manufacturers Insurance Group is the state's largest
writer of Workers' Compensation and Personal Auto Insurance and
numbers among the five largest providers of Commercial Auto and
Homeowners coverage. Formed in 1913 by factory owners who wanted to
purchase insurance from a reliable, local, safety-oriented carrier,
the Company has earned a reputation for efficiency, integrity and
customer satisfaction. Since 1918, NJM has returned dividends to
policyholders every year for a cumulative total of $4.5 billion. For
more information, visit www.NJM.com.

About Guidewire Software

Guidewire Software is a leading global provider of technology
solutions to property and casualty and workers' compensation insurers.
Guidewire delivers proven software to run core insurance operations,
including billing, underwriting, policy, and claim management. The
Guidewire Insurance Suite(TM) consists of Guidewire ClaimCenter,
Guidewire PolicyCenter(R), and Guidewire BillingCenter(R), which
provide a modern, web-based platform for all lines of business.
Guidewire is headquartered in San Mateo, California, with offices in
London, Munich, Paris, Sydney, Tokyo, and Toronto. For more
information, please visit www.guidewire.com.

NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter,
Guidewire PolicyCenter, Guidewire BillingCenter, Guidewire Insurance
Suite, and the Guidewire logo are trademarks or registered trademarks
of Guidewire Software, Inc.

New Jersey Manufacturers Insurance Company
Patrick Breslin
Assistant Secretary
+1 609 883 1300 x7070
or
Guidewire Software, Inc.
Diana Stott
Public Relations Manager
+1 650 356 4941

Copyright Business Wire 2008