Envox Worldwide Named a CRN Emerging Tech Vendor for 2008

WESTBOROUGH, Mass., July 23 /PRNewswire/ -- Envox Worldwide, a leading
global provider of IP-based voice solutions, today announced that it has been
selected by Everything Channel as a CRN Emerging Tech vendor for its IP-based
voice self-service and contact center solutions. CRN's Emerging Tech list
captures companies that are delivering high margins for solution providers
with innovative and easy-to-use technology that undercuts industry giants.
"We're very pleased to have been selected as a CRN Emerging Tech Vendor
for 2008," said Leo Casey, president and CEO of Envox Worldwide. "Envox
Worldwide's solutions are recognized by service providers and enterprises
alike for their time to market advantages as well as their outstanding price
performance."
With over 1,250,000 IVR ports deployed and over 1,000,000 contact center
agents served by the company's computer telephony integration (CTI) software,
Envox Worldwide provides organizations around the globe with next-generation
IP-based voice solutions that improve customer service, reduce costs and drive
new revenue opportunities. Examples of Envox Worldwide solutions include:
-- Interactive Voice Response (IVR) -- Envox's turnkey IVR solutions
feature the latest standards-based technologies and integrate easily with
existing voice and data environments to provide better service at lower cost,
faster deployment and lower total cost of ownership.
-- CTI Screen Pop -- Envox CTI screen pops shorten call length and
personalize the agent-customer interaction by sending customer information to
the agent desktop along with the call.
-- Intelligent Call Routing -- Maximize agent availability and ensure that
callers are connected to the best agent, the first time. Envox call routing
solutions work in traditional PSTN, VoIP and hybrid environments and support
more than 20 different traditional and IP PBXs from leading vendors such as
Avaya, Cisco, Nortel, Siemens and others.
With Envox products, the opportunities for the company's 1000+ partners
are limitless. Partner developed voice solutions based on Envox products are
in use in every vertical market and are used to automate all forms of customer
interaction including: directory assistance, speech-enabled self-service,
outbound dialing, unified communications, contact centers and IVR.
According to the CRN Emerging Tech Survey, the top reasons solution
providers add emerging technologies include, the technology is superior to
other products in the market segment; the technology complements a solution
providers' existing practice areas; emerging vendors provide better services
opportunities; emerging vendors pay better attention to partners; emerging
vendors offer higher margins, customers want alternative product choices; and
emerging vendors have better joint marketing programs. In addition, 61 percent
of solution providers surveyed plan to increase the number of emerging
technology vendors they partner with in the next 12 months.
"New and innovative vendor partners can help spur profitable new ideas
that Solution Providers can use to build revenue and customer loyalty, and the
CRN Emerging Tech list is where solution providers go to find these vendors,"
said Robert C. Demarzo, senior vice president and editorial director,
Everything Channel editorial.
Vendors who make the CRN Emerging Tech list must have an established
solution provider program and formal guidelines for recruiting channel
partners. Final selection to the Emerging Technology list was made at the
discretion of the CRN editorial team after a review of the submitted
information and conversations with current or targeted partners.
To learn more about Envox Worldwide, please visit http://www.envox.com. If
you are interested in becoming an Envox Worldwide partner, please visit
http://www.envox.com/partners/become-a-reseller.asp .
About CRN
CRN provides solution providers and technology integrators with the
crucial information and analysis they need to drive their company's sales. As
an advocate for and voice of the IT channel, solution providers turn to CRN
first for immediate information. Celebrating its 25th year, CRN is the most
trusted source for channel professionals. CRN can be found on the web at
http://www.channelweb.com.
About Everything Channel (www.everythingchannel.com, www.channelweb.com)
Everything Channel, formerly CMP Channel, is the global leader in
technology sales and serves as the one stop shop for the sales channel that
drives 75 percent of technology sales throughout the world. IT suppliers and
Solution Providers turn to Everything Channel to manage and accelerate their
business. Everything Channel provides the answer to strategy and branding,
online marketing, research/market intelligence, lead generation, branded and
custom events, education and workflow tools targeted to those who buy and sell
through the Channel. Everything Channel is a subsidiary of United Business
Media (http://www.unitedbusinessmedia.com/), a global provider of news
distribution and specialist information services with a market capitalization
of more than $2.5 billion.
Contact:
Dan Neel
Everything Channel
516.562.7236
dneel@everythingchannel.com

About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice
self-service and contact center solutions. The company's standards-based
software solutions dramatically reduce customer service costs, optimize
contact center performance, and improve customer satisfaction. More than 1.25
million ports of Envox's hosted and premise-based IVR solutions have been
deployed globally and over one million contact center agents benefit from the
intelligent routing, screen pop and call monitoring functionality provided by
Envox's award-winning CTI software. Envox's development tools and software
platforms are also used to streamline enterprise-wide communications through
unified communications solutions and to generate new revenue streams for
service providers through multimedia carrier communications services. For more
information, visit http://www.envox.com.
Contact:
Catherine Van Evans, Envox Worldwide
508 871 7604
catherine.vanevans@envox.com

Darby Johnson, Beaupre & Co. Public Relations
603 559 5809
djohnson@beaupre.com

SOURCE Envox Worldwide

Dan Neel of Everything Channel, +1-516-562-7236, dneel@everythingchannel.com;
Catherine Van Evans of Envox Worldwide, +1-508-871-7604,
catherine.vanevans@envox.com; or Darby Johnson of Beaupre & Co. Public
Relations, +1-603-559-5809, djohnson@beaupre.com