Five9 Announces Availability of New Call Center Suite

General Availability of the Five9 Virtual Call Center Suite 7
Makes Its Debut at an International Trade Show Today
PLEASANTON, Calif.--(Business Wire)--
Five9, the leader in on-demand call centers announced today the
general availability of its Virtual Call Center Suite 7. This
software-as-a-service is available to new customers across all
industry sectors and call center applications. Some sectors can see
the new edition at the American Credit and Collections Association
exhibit in Hollywood, Florida over the next few days. Five9's enhanced
service delivers powerful predictive dialing features, IVR
self-service, advanced call routing, and enhanced reporting for
inbound, outbound, and blended call center operations. With more than
30 new features incorporating feedback from customers and partners
around the world, Five9's Virtual Call Center Suite 7 delivers quick,
powerful solutions at an affordable price. As companies re-shape their
organizations to respond to regulatory pressure, global operations,
and rising demand for customer service, Five9's flexible on-demand
model suits them best.

"With release 7 we have introduced a number of capabilities for
inbound call centers to meet the growing demand for help desk,
technical support, and business continuity solutions. Customers in
retail, telecommunications, travel and hospitality, and call center
outsourcing are using IVR self-service using text-to-speech, advanced
call routing, and Web Integration APIs to deliver and manage customer
service," said Jim Dvorkin, Five9 Chief Technical Officer. "We also
continue to build on Five9's market-leading Predictive Dialer by
adding support for vertical dialing. Many Five9 customers in the
financial industry find that our release 7 features for outbound call
centers are instrumental in their marketing and outreach campaigns as
well as initiatives to accelerate debt recovery," continued Dvorkin.

Five9 began its presence in the hosted services market in 2001.
From a pioneer in delivering Software-as-a-Service to a market leader,
it enhances its call center portfolio based on market demand, customer
and partner feedback, and a promise to offer small and medium
businesses access to sophisticated technology quickly and affordably.
With one of the largest engineering and development centers in its
market category, Five9 customers can count on new applications that
are highly relevant and reliable in today's world.

About Five9, Inc.

Five9 is the leading global provider of on-demand call center
software for telemarketing, customer service, and business continuity.
The award-winning Five9 Virtual Call Center and Predictive Dialer
serves customers of all sizes on five continents. Customers profit
from Five9's reliable, robust functionality that is fast, easy, and
affordable to deploy. For more information, visit www.five9.com.

Five9
Tracy Tufillaro, Vice-President Marketing, 610-265-9546
pr@five9.com

Copyright Business Wire 2008