Help Desk Support Reps Working From Home Enhances Recruitment and Retention Efforts

RIDGELAND, MS, Jul 23 (MARKET WIRE) --
Companies around the globe have discovered the advantages of employees
working from home. In 2008, 41 million workers will work out of their
house at least one day every week, according to Gartner. With Bomgar's
remote access software this growing trend can include support reps and,
in the process, reduce costs and lower the extraordinary turnover rate of
help desk support employees.

Working from home has advantages for both employee and employer.
Employees' work/life balance is enhanced, money is saved on gas, and
commuting time can be productively utilized. Employers reduce energy
costs and require less space and equipment. They also enjoy the benefits
of employees with increased job satisfaction.

With help desk support employees, the advantages are even greater.
Recruiting and retaining qualified computer support reps has become
increasingly difficult in recent years. The University of California, Los
Angeles reported a 70% drop in freshmen electing computer science as a
major between 2000 and 2005, so fewer potential staff are available. The
problem is compounded by outrageously high turnover -- 33 percent for
full-time staff, and 84 percent for part-time. The U.S. Department of
Labor's Bureau of Statistics also predicts the need for support
specialists to increase by up to 25% over the next 6 years.

These factors combine to make it vital to open whatever doors possible to
recruit and retain help desk support personnel.

With Bomgar's remote access software, help desk support reps can work from
home without additional expense to the company and while still achieving
the significant increase in first call resolution and reduction in total
call times and second tier escalation realized with Bomgar's remote
support solutions.

Being able to work from home is a powerful recruitment tool. Applicants
who may not otherwise apply may do so if they can work from home.
Existing help desk support reps moving to a new location may also be able
to retain their jobs. If so, the company doesn't lose the employee's
knowledge and experience or incur the expense of hiring and training
someone new.

For more information on how Bomgar's remote access software can help you
recruit and retain help desk support reps, visit www.bomgar.com.

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Contact:
Melissa Dent
601-519-0139
mdent@bomgar.com

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