Contivio Releases World's Most Advanced Virtual Contact Centre

PALO ALTO, Calif., July 23 /PRNewswire/ -- Contivio.com's virtual contact
centre solution delivered as a toolbar inside Microsoft Internet Explorer and
offering the advanced functionality found in million dollar CRM systems at SME
pricing, will now be available in the USA, it was announced today at AlwaysOn
& STVP Summit at Stanford, CA [July 22 - 24, 2008].
Contivio is the creation of eOne Solutions Group, a leading software
author with over 10,000 Microsoft Dynamics customers in the USA, which has
been a primary contributor to the US$12 million in R&D funding developing the
product.
eOne Founder and CEO Simon Butler said, "Contivio is the only contact
centre product delivered as a toolbar inside your browser with the ability to
integrate into any on-demand or on-premise CRM system within minutes via our
patented integration 'Angels.'"
"Customers can pay per user per month at a fraction of traditional costs
and our technology talks to any VoIP backbone," he said.
"Contivio is the only product designed and truly positioned to extend the
core functionality of existing CRM solutions such as SalesForce.com, Microsoft
Dynamics CRM, SugarCRM, SalesLogix, SAP, Oracle, or any other, into a fully
featured contact centre."
"Our Angels are an intelligent group of software 'robots' that learn how
humans use software applications such as CRM, ERP, or any other windows or web
based product, and then extend the applications' integration and automation
capabilities. With the ability to compile web service wrappers for any
application together with a 'human driven' automation assistant to drive
workflow and integration rules, Contivio has unparalleled integration
capability," Butler said.
"With Contivio, if you have a browser and a broadband connection you have
a fully integrated virtual contact centre -- it's that simple."
Contivio is presenting at the AlwaysOn & STVP Summit at Stanford as part
of the BSI USA program [http://www.bsiamericas.com] at 11:30am Fisher Hall on
July 24.
Media Consultancy
DatelineMedia Communications
Office: 650 798 5238
Cell: 650 279 7771
Susan@datelinemedia.com

SOURCE Contivio

Media Consultancy of DatelineMedia Communications, +1-650-798-5238, mobile,
+1-650-279-7771, Susan@datelinemedia.com, for Contivio