BMC Software Is the First Vendor Awarded Pink Elephant's PinkVERIFY(TM) ITIL V3 Certification

-- BMC extends eight-year commitment to help customers simplify
service management through ITIL best practices

-- BMC service desk offerings maximize the value of ITIL V3
investments
HOUSTON--(Business Wire)--
BMC Software (NYSE:BMC) today announced that it is the first
vendor to be certified for ITIL(R) V3 compatibility through
PinkVERIFY, the world's only independent IT Service Management (ITSM)
tool certification program from leading ITSM education and consulting
provider Pink Elephant.

BMC's leading service desk solutions, BMC Remedy ITSM 7.0 and BMC
Service Desk Express (SDE) 9.6, have both received the ITIL V3-based
PinkVERIFY certification, providing organizations an easy way to
identify tools that will support their ITIL needs.

"Our assessment revealed that BMC's products and solutions were
designed with customer ITIL initiatives uppermost in mind," said David
Ratcliffe, president of Pink Elephant. "Adopting a best practice
framework, such as ITIL, simplifies the enormous task of properly
aligning IT with the business it supports. Our certification gives
customers the confidence that the technology partner they turn to for
implementing these initiatives is in line with their strategy."

The current version of the Information Technology Infrastructure
Library, or ITIL, available since June 2007, reflects the latest
thinking in effective IT management and provides practical guidance to
organizations as they implement Business Service Management (BSM),
helping reduce costs and lower risk of business disruption by aligning
IT infrastructure to support business growth and flexibility.

"Being the first vendor to receive ITIL V3-based PinkVERIFY
certification further validates BMC's leadership in a key BSM market
and recognizes that our service desk offerings provide substantial
benefits to companies," said Tom Bishop, chief technology officer of
BMC Software. "A service desk designed with ITIL in mind takes a great
deal of needless complexity out of the equation, and with ITIL v3
specifically, it is easier to adopt the complete service life cycle
approach."

Service management tools undergoing the PinkVERIFY process are
objectively assessed by an experienced Pink Elephant consultant with
the highest level of ITIL certification. In order to be licensed to
use the PinkVERIFY logo, a tool must meet a set of mandatory and
integration process requirements established for PinkVERIFY. Pink
Elephant assessed and confirmed compatibility for BMC Remedy ITSM 7.0
in 11 ITIL V3 processes; BMC SDE 9.6 received certification based on
seven ITIL V3 processes, including Change and Service Level
Management.

IT organizations need integrated service management processes that
see IT from the perspective of the business. BMC Remedy ITSM 7.0,
which is a comprehensive suite of service management solutions tied to
a single CMDB, has long been a champion in ITIL solutions. BMC SDE 9.6
provides embedded best practices, such as Incident and Problem
Management, and prioritizes incidents according to business impact,
allowing IT staff to focus efforts where it matters most and paving
the way for BSM attainment.

About BMC Software

BMC Software is a leading global provider of enterprise management
solutions that empower companies to automate their IT and prove its
business value. Delivering Business Service Management and Service
Automation, BMC solutions span enterprise systems, applications,
databases and service management. For the four fiscal quarters ended
June 30, 2008, BMC revenue was approximately $1.78 billion. To learn
more, visit www.bmc.com.

PinkVERIFY and the PinkVERIFY logos are trademarks of Pink
Elephant Inc. BMC, BMC Software, and the BMC Software logo are the
exclusive properties of BMC Software Inc., are registered with the
U.S. Patent and Trademark Office, and may be registered or pending
registration in other countries. All other BMC trademarks, service
marks, and logos may be registered or pending registration in the U.S.
or in other countries. All other trademarks or registered trademarks
are the property of their respective owners. (C) 2008 BMC Software,
Inc.

ITIL(R) is a Registered Trade Mark of the Office of Government
Commerce in the United Kingdom and other countries.

BMC Software
Mark Stouse, +1-713-918-2714
Mark_Stouse@bmc.com
or
Waggener Edstrom
Keely Johnson, +1-512-527-7036
kjohnson@waggeneredstrom.com

Copyright Business Wire 2008