Contact Center Veteran Opens Innovative Consulting Company: Service Agility

President Jay Minnucci spearheads firm's efforts to help enterprises deliver
customer service that values consumers' time

PHILADELPHIA, July 31 /PRNewswire/ -- Companies wanting to put more
emphasis on the "customer" in customer service have a new option for
experienced contact center consulting services. Service Agility Inc., an
innovative contact center consulting firm, today announced its business debut.
Founded by former ICMI consulting executive Jay Minnucci, Service Agility
provides strategic and tactical guidance to improve customer service and call
center operations at start-up, mid-market and Fortune 500 companies worldwide.
Service Agility offers consulting for contact centers as well as
face-to-face (F2F) service and sales operations. It provides guidance on all
elements of the operation -- people, process, technology and strategy -- to
help organizations become agile in delivering customer service that recognizes
the customer's time as the most valued commodity.
"It's time companies put emphasis on optimizing customer interactions,"
said Jay Minnucci, President of Service Agility. "Once companies understand
that service -- whether from a call center agent or a store associate -- needs
to focus on delivering what customers want and need with a minimal time
investment by the customer, the more memorable and outstanding the service
experience will be."
The firm is currently assisting businesses in a variety of industries,
delivering a range of services including:
-- Consulting: Assessments, strategic design development, resource
planning, transaction sharpening, executive mentoring
-- Training: Private onsite or pre/post-conference sessions on topics such
as forecasting, planning, and call center 101, as well as customized
curriculums
-- Writing: Detailed project reports and recommendations, industry
articles, thought leadership and opinion pieces
-- Speaking engagements: Industry event keynotes and private presentations
"As consumers, we all know how much we appreciate a service representative
who reminds us about a looming deadline or an ancillary part we need to make
our new product function, and loath the ones who transfer us around the call
center, asking for our account number at every turn," Minnucci added. "We're
very excited to share our expertise and cutting-edge best practices with
enterprises to further their efforts to deliver more time-valued,
customer-centric services."
About Jay Minnucci, President
Prior to founding Service Agility, Minnucci spent eight years as the Vice
President of Consulting for the International Customer Management Institute
(ICMI). He also spent 17 years running mission-critical call center
operations, including holding leadership and management positions in an 800+
seat call center for both The Prudential and The Hartford Insurance companies.
About Service Agility, Inc.
Philadelphia-based Service Agility is an independent consulting firm that
provides strategic and tactical guidance for improving customer service and
call center operations. It helps organizations of all sizes optimize the
assisted service and self service options they offer, and as a result, provide
a more agile, responsive and meaningful customer service experience. For more
information or to discuss an upcoming project, visit
http://www.serviceagility.com or call 215-679-5250.
SOURCE Service Agility, Inc.

C. McCol, +1-206-388-3650, or J. Sorensen, +1-206-856-4202, both for Service
Agility, Inc.