Salt Lake City, Utah Launches Accela Solution to Provide One-Stop Shop Services

SALT LAKE CITY, UT, Jul 31 (MARKET WIRE) --
Salt Lake City, Utah has launched Accela Automation(R) from Accela, Inc.
as its primary software solution for delivering services to the public.
The solution supports a much simplified permitting and plan review
process that makes government services available online and eliminates
the need for developers and business owners to deal with each city
department individually.

Previously, many individual Salt Lake City departments required plan
reviews before issuing building permits, including Building Services,
Business Licensing, Planning and Zoning, Fire, Engineering, Public
Utilities, and Transportation. Because these agencies are housed in
different locations, customers were required to visit several different
locations to obtain permits. In addition, the city utilized nine different
databases and application procedures to issue permits.

With the implementation of the One-Stop Shop, most permit applications are
accepted at one office or online, eliminating, to a much higher degree,
the need to drive between offices, thus reducing fuel consumption and
emissions. A suite of Accela software solutions help to streamline
procedures through the use of one centralized database of land use
information that can be shared across an unlimited number of departments
and with the public, saving time and eliminating the need for
'paper-based' processes.

"The One-Stop Shop ensures a collaborative approach among the City,
community stakeholders, and the development community," said Orion Goff,
Director of Building Services and Business Licensing. "With the Accela
Automation system, we can provide a greener way to do business with the
City that serves the needs and interests of all Salt Lake City residents
and streamlines the process of orderly development of the built
environment."

The City's Building Services and Licensing division issues more than 8,500
permits, renews more than 12,000 licenses, and processes more than 2,500
new licenses annually.

Salt Lake City is also utilizing additional Accela applications to enhance
the functionality of Accela Automation to manage licensing activities,
share GIS information from a centralized database, enable field staff to
work more efficiently in conducting inspections, and provide interactive
voice response functionality:

Accela Licensing & Case Management(TM) automates and fully integrates a
wide range of licensing and case management processes, including building
trade and occupational licensing. It supports document management,
automated license renewal, and flexibility in creating unlimited types of
licenses based on an agency's unique regulations, requirements, and
internal procedures.

Accela GIS(TM) seamlessly integrates with Accela Automation to provide
powerful real-time visual analysis to enhance land use, zoning, and
infrastructure data. It allows creation of multiple map layers, automated
map analysis, parcel and asset inventory management, direct editing of
GIS data or files, and auto-distribution of information to mailing lists.
It is built on the ArcIMS(TM) platform by ESRI(R).

Accela Wireless(TM)
is a mobile government software application that allows government staff
to perform their jobs from the field for inspections, code enforcement,
work orders, and service requests. Optimized for Intel Centrino(R) Mobile
Technology, Accela Wireless is compatible with PDAs, laptops, and Tablet
PCs running on the Microsoft Pocket PC 2003, Windows Mobile 5, Windows
2000, or Windows XP operating systems.

Accela IVR(TM) provides 24-hour, voice-recognition access to permit and
inspection services, enabling staff and citizens to request, check, and
verify permit applications and inspections from a touch-tone phone, at
any time.

Within the next few months, Salt Lake City will fully enable an additional
application, Accela Citizen Access(TM), that will allow citizens and
businesses to access an unprecedented volume of property-based
information, apply and pay for permits, schedule inspections, and check
the status of a permit or inspection directly from the Internet 24 hours
a day, seven days a week. Eventually this portal will also allow plans to
be submitted electronically for review, eliminating the paper-based
process.

"Accela is proud to support Salt Lake City in its commitment to deliver
high standards of customer service through the best technology available,"
said Maury Blackman, Accela president and CEO. "Our experience has shown a
direct correlation between efficient, citizen-centric delivery of services
and economic growth and development."

About Salt Lake City

Salt Lake City is the capital and most populous city in Utah, covering 110
sq. miles in the north-central region of the state and home to
approximately 184,000 residents. It was founded in 1847 by Mormon
pioneers, and is now headquarters of the Church of Jesus Christ of
Latter-day Saints. For more information, please visit www.slcgov.com.

About Accela

Accela provides innovative, Web-based enterprise software solutions that
automate land, permit, and asset management processes for local, state,
and federal government agencies of all sizes. Backed by nearly 30 years of
development and implementation in more than 500 agencies in the U.S.,
Canada, and Puerto Rico, Accela products and services empower agencies to
increase efficiencies, reduce workload, and provide citizens and
businesses with more convenient access to government services. Accela is
located in San Ramon, Calif. Accela products can be purchased directly
from the GSA Schedule Contract #GS-35F-0249R. For more information,
please visit www.accela.com.

CONTACT INFORMATION:
Deborah Papp
Accela, Inc.
925-659-3244
Email Contact

Ron Jenkins
RBJ Consulting
972-473-3546
Email Contact

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