FrontRange Solutions Launches Next-Generation IT Service Management Solution

ITSM Version 6.1 Helps Organizations Accelerate ITIL Adoption And
Meet Governance and Compliance Challenges; Supports Microsoft .NET 3.0
and WPF
PLEASANTON, Calif.--(Business Wire)--
FrontRange Solutions today announced the availability of
FrontRange(TM) IT Service Management (ITSM) Version 6.1, a
next-generation software application that gives mid-sized and
enterprise IT and customer service organizations an innovative
solution that improves the customer experience and provides more
robust business process support and self-service for IT operations.

"We are pleased to continue our investments in the FrontRange
strategy to deliver a uniquely comprehensive suite of unified IT
applications. These solutions, including ITSM, enable our customers to
realize the benefits of IT best practices and ITIL(R) along with the
Microsoft .NET Framework 3.0," said Kevin J. Smith, vice president of
products for FrontRange Solutions. "ITSM 6.1 reflects the evolving
needs of our customers and strengthens our IT service management, IT
asset management, VoIP IT and client lifecycle management portfolio
while allowing customers to gain a rapid return on investment and get
more focused on what they do best, knowing they have the best
applications and technology available."

Enhancements available with ITSM 6.1 include:

-- Improved self-service portal user experience, including
expanded business process support and VoIP communications
capabilities such as click-to-call and broadcast

-- Updated, easy-to-install and -implement service request
management

-- New tools in configuration management for intuitive,
unprecedented change management control

-- Visualization of the Configuration Management Database (CMDB),
including impact analysis, drill-down controls and a dynamic,
graphical service map

-- Support for the latest Microsoft business automation and
presentation technologies, including Microsoft Office 2007,
Outlook 2007, .NET 3.0 and Windows Presentation Foundation
(WPF)

"We are excited to see Microsoft Gold Certified Partners such as
FrontRange Solutions demonstrating the value of Windows Presentation
Foundation to the enterprise marketplace," said Tim Sneath, group
manager of Client Platform Evangelism for Microsoft Corp. "FrontRange
Solutions has recognized the value of using WPF to create intuitive,
scalable data visualizations for situational awareness and control. By
harnessing the power that the .NET Framework brings to the user
interface, the company has been able to build a high-quality solution
that reduces costs and provides improved flexibility."

For more information on FrontRange ITSM 6.1 and other products
from FrontRange Solutions, visit www.frontrange.com.

About FrontRange Solutions

FrontRange Solutions develops award-winning IT and Customer Facing
software solutions used by more than 140,000 companies and 2 million
users worldwide. The FrontRange product portfolio is designed
specifically for dynamic mid sized and distributed enterprise
organizations and includes unified CRM, Help Desk, IT Service
Management, IT Asset Management and VoIP applications. For more
information, call 800.776.7889 or visit www.frontrange.com.

ITSM and other FrontRange Solutions products, brands and
trademarks are property of FrontRange Solutions USA Inc. and/or its
affiliates in the United States and/or other countries. Other
products, brands and trademarks are property of their respective
owners/companies.

The Hoffman Agency for FrontRange
Julia Sinykin, 303-327-5491
jsinykin@hoffman.com

Copyright Business Wire 2008