UCN Appoints Edward McGarr as Vice President of Business Development

SALT LAKE CITY, Aug. 5 /PRNewswire-FirstCall/ -- UCN Inc. (Nasdaq: UCNN),
innovator of on-demand contact center software for intelligent contact routing
and agent improvement, has appointed Edward McGarr as vice president of
business development. McGarr will be responsible for building and maintaining
UCN's partner alliances and channel program initiatives. He will report to
Frank Maylett, UCN executive vice president of sales.
McGarr, 52, comes to UCN with 25 years experience in software development,
business development, sales, marketing and services. Prior to UCN, McGarr
worked at Senforce Technologies Inc., an endpoint security software provider.
McGarr also held key executive positions in sales, marketing, and business
development for StarBridge Systems Inc., Sorenson Media, and Novell Inc. At
Novell, McGarr served as VP of product marketing and VP of business
development for the services organization.
"I'm excited to join UCN because it is positioned exactly where the market
is heading," commented McGarr. "With the swelling adoption of SaaS-based
solutions in contact centers and a technical solution second to none, UCN is
clearly poised for rapid growth and success. I look forward to helping our
business development team drive that growth."
Frank Maylett, UCN executive vice president of sales, commented, "We are
pleased to have Ed join our team to forge lasting relationships with our
strategic channel partners and resellers. We anticipate his strong leadership
and proven track record will be instrumental in creating major wins under
UCN's new business initiatives."
About UCN
UCN Inc. (NASDAQ: UCNN) is an innovator of software as a service (SaaS)
applications for multi-site contact centers and distributed workforces. The
UCN inContact(R) platform intelligently routes multi-media contacts to agents
anywhere while improving management visibility, agent productivity and agent
retention. UCN's patented software includes an enterprise-grade ACD with
skills-based routing, IVR, speech recognition and CTI. Agent performance
optimization features include customer experience surveys and agent scoring
analysis, call monitoring, call recording, workforce scheduling and
forecasting, hiring tools to reduce attrition, and targeted training delivered
to the agent desktop. The inContact all-in-one on-demand platform delivers
rapid application development tools for IT control, no capital expenditure,
Fortune 500-compliant security, and a 24/7/365 managed network with
carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net.
Safe Harbor Statement: The Private Securities Litigation Reform Act of
1995 provides a safe harbor for forward-looking information made on the
Company's behalf. All statements, other than statements of historical facts
which address the Company's expectations of sources of capital or which
express the Company's expectation for the future with respect to financial
performance or operating strategies, can be identified as forward-looking
statements. Such statements made by the Company are based on knowledge of the
environment in which it operates, but because of the factors previously
listed, as well as other factors beyond the control of the Company, actual
results may differ materially from the expectations expressed in the
forward-looking statements. (For the complete statement, please click to:
www.ucn.net/safeharbor.)
SOURCE UCN Inc.

Aaron Glauser, Communications Director of UCN Inc., +1-801-320-3468,
aaron.glauser@ucn.net; or Investors, Scott Liolios or Ron Both, both of
Liolios Group Inc, +1-949-574-3860, info@liolios.com, for UCN Inc.