Intervoice Selects Empirix VoiceWatch for Network Monitoring From the Caller's Perspective

BEDFORD, MA, Aug 05 (MARKET WIRE) --
Empirix(R) Inc., which helps organizations adopt complex communications
solutions with confidence, announced today that Intervoice, Inc., a
provider of best-in-class voice and data solutions to enterprise and
network service providers in more than 80 countries, has implemented the
Empirix VoiceWatch(SM) network monitoring system. VoiceWatch offers
customer experience monitoring that tracks the end-to-end performance of
voice applications and infrastructure from the caller's perspective --
from the IVR all the way out to an agent.

According to Scott Manghillis, senior manager of hosted solutions at
Intervoice, VoiceWatch has been a major factor in turning Intervoice's
fault management group into a world-class performance management network
operations center.

"When we were evaluating voice monitoring systems, Empirix proved to be
the most capable of addressing our unique business needs," said
Manghillis. "In addition to the obvious product benefits we get with
VoiceWatch, another tremendous advantage to working with the company is
its outstanding account management team. They are knowledgeable and
accessible, and have proven to be a true partner in our co-development
process as we work to increase our market share."

Intervoice is a market leader in the delivery of personalized,
multi-channel automated information solutions that connect people with
information, empowering them to control the way they interact with a
business. The company's voice solutions result in improved operational
efficiencies, new revenue streams, and, most importantly, enhanced
customer satisfaction. The company chose Empirix's VoiceWatch monitoring
solution because it offers the following benefits to both Intervoice and
its
customers:

-- Improves caller Quality of Experience (QoE); reduces caller
frustration;

-- Provides real-time access to current and historical data to benchmark
and manage performance and identify persistent bottlenecks;

-- Sends notifications based on any condition through flexible threshold
and alerting capability, enabling users to proactively fix issues before
they impact the business;

-- Prevents technology issues from impacting Key Performance Indicators
(KPIs);

-- Provides visibility into the end-to-end customer experience; and

-- Compliments existing management tools with the voice customer
experience perspective.

VoiceWatch is a proactive customer experience management solution that
monitors the end-to-end performance of voice applications and
infrastructure from the caller's perspective -- from the PSTN, through the
IVR, and out to an agent. With regular periodic calls, VoiceWatch measures
carrier performance, host and database response times, prompt correctness,
dynamic data accuracy, call quality, call routing, queue times, screen pop
accuracy and timeliness. If an emerging problem is detected, VoiceWatch
immediately alerts the appropriate technical resource to report the
location and nature of the performance issue.

"As Intervoice uses our VoiceWatch monitoring system to beef up its
network operations center, this is yet another example of how we help
customers identify and alert call engineers about pressing issues, and
scale accordingly as companies grow," said Phil Odence, Empirix vice
president of business development. "We always treat our customers as
partners, and it's clear that Intervoice values Empirix in that role.
We're looking forward to a successful and long relationship."

About Empirix

Empirix helps organizations adopt complex communications solutions with
confidence. We combine the industry's deepest knowledge of
telecommunications and self-service applications with award-winning
testing and monitoring solutions to ensure our customers realize the
promise of their technology investments. Empirix is the only company with
expertise that spans the evolution of these advanced technologies across
multiple markets -- from testing in R&D labs through monitoring the
end-user experience. For over a decade, thousands of quality-conscious
network equipment manufacturers, service providers and enterprises
worldwide have trusted Empirix to reduce the time and cost of integrating
new technologies into existing environments. Visit www.empirix.com.

Empirix and VoiceWatch are trademarks or registered trademarks of Empirix
Inc. in the United States and other countries. All other trademarks
contained herein are the property of their respective owners.

For information, contact:
Gretchen Mather, for Empirix Inc.
617-877-7273
gretchen@tworoadscommunications.com

Copyright 2008, Market Wire, All rights reserved.

-0-